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Head-to-head · Customer Onboarding Software

Usertour vs Userpilot

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Usertour #1 in Customer Onboarding Software 9.3/10 Free plan Free plan✓ 0 of 6 features Visit Usertour
Userpilot #4 in Customer Onboarding Software 8.8/10 14-day trial Free trial✓ 1 of 6 features Visit Userpilot

Usertour leads on 2 checks, Userpilot on 0, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUsertour · 9.3/10
  • Lowest starting priceUsertour · $59/mo
  • Free planonly Usertour
  • Free trialonly Userpilot
  • Most featuresUserpilot · 1 of 6

Usertour scores higher on our rubric for customer onboarding software: 9.3 against 8.8 out of 10; our editors rank them #1 and #4.

Usertour offers free plan; Userpilot doesn't. Usertour is cheaper to start at $59/user/mo against $299/user/mo.

Usertour is the better fit for open-source teams wanting self-hosting. Userpilot is the better fit for mature teams needing deep product adoption.

  • Usertour fits best

    Open-source teams wanting self-hosting

  • Userpilot fits best

    Mature teams needing deep product adoption

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Usertour 9.3/10 Visit ↗ Userpilot 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #1 in Customer Onboarding Software #4 in Customer Onboarding Software
Best for Open-source teams wanting self-hosting Mature teams needing deep product adoption
Pricing model Free plan + paid Paid
Starting price $59/mo (best) $299/mo
Free plan ✓ (best) —
Free trial — 14 days
Deployment Cloud, Self-hosted Cloud, Browser extension, Mobile
Platforms Web Web, iOS, Android, Chrome extension
Support Email, Community Email, Live chat, Phone, Docs
Compliance 2FA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 8 integrations 12 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Usertour 0/6 · Userpilot 1/6
Guided tours Not checked yet Not checked yet
Onboarding checklists Not checked yet ✓ (best)
Customer segmentation Not checked yet Not checked yet
Completion analytics Not checked yet Not checked yet
Resource center Not checked yet Not checked yet
API access Not checked yet Not checked yet
Our review
Pros
  • Self-hosting with Docker and an MIT-licensed core
  • Tours, checklists, surveys, banners, and resource centers
  • Contextual targeting, analytics, REST API, and webhooks
  • No-code tours, checklists, walkthroughs, and contextual guidance
  • Analytics, session replay, surveys, segmentation, and A/B testing
  • Web, native mobile, API, Chrome extension, and major integrations
Cons
  • Free plan is capped at 5,000 sessions per month
  • Native iOS and Android apps are not supported
  • Paid plans begin at $59 per month
  • Starts at $299/month with no free plan
  • Advanced capabilities require higher paid tiers or Enterprise
  • Broad scope may exceed the needs of teams seeking simple onboarding
Our verdict

Usertour is customer onboarding software for product teams building web applications. It combines in-app product tours and interactive flows with persistent checklists, surveys, NPS collection, banners, announcements, launchers, and…

Read the review →

Userpilot is a product growth platform for product, UX, marketing, growth, and customer-success teams. Its core focus is helping non-technical teams create in-app onboarding and adoption experiences without coding, including product tours,…

Read the review →
  1. UsertourCustomer Onboarding Software 9.3Free plan
  2. UserpilotCustomer Onboarding Software 8.814-day trial

Strengths and trade-offs

  • Usertour — where it wins

    • Self-hosting with Docker and an MIT-licensed core
    • Tours, checklists, surveys, banners, and resource centers
    • Contextual targeting, analytics, REST API, and webhooks

    Where it doesn't

    • Free plan is capped at 5,000 sessions per month
    • Native iOS and Android apps are not supported
    • Paid plans begin at $59 per month

  • Userpilot — where it wins

    • No-code tours, checklists, walkthroughs, and contextual guidance
    • Analytics, session replay, surveys, segmentation, and A/B testing
    • Web, native mobile, API, Chrome extension, and major integrations

    Where it doesn't

    • Starts at $299/month with no free plan
    • Advanced capabilities require higher paid tiers or Enterprise
    • Broad scope may exceed the needs of teams seeking simple onboarding

More comparisons

All customer onboarding software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update