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Head-to-head · Customer Onboarding Software

Userpilot vs UserGuiding

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Userpilot #4 in Customer Onboarding Software 8.8/10 14-day trial Free trial✓ 1 of 6 features Visit Userpilot
UserGuiding #7 in Customer Onboarding Software 8.4/10 14-day trial Free trial✓ 1 of 6 features Visit UserGuiding

Userpilot leads on 0 checks, UserGuiding on 1, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserpilot · 8.8/10
  • Lowest starting priceUserGuiding · $174/mo
  • Free trialboth

Userpilot scores higher on our rubric for customer onboarding software: 8.8 against 8.4 out of 10; our editors rank them #4 and #7.

UserGuiding is cheaper to start at $174/user/mo against $299/user/mo.

Userpilot is the better fit for mature teams needing deep product adoption. UserGuiding is the better fit for teams wanting rich help and engagement features.

  • Userpilot fits best

    Mature teams needing deep product adoption

  • UserGuiding fits best

    Teams wanting rich help and engagement features

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Userpilot 8.8/10 Visit ↗ UserGuiding 8.4/10 Visit ↗
At a glance
Editor score 8.8 8.4
Ranking #4 in Customer Onboarding Software #7 in Customer Onboarding Software
Best for Mature teams needing deep product adoption Teams wanting rich help and engagement features
Pricing model Paid Paid
Starting price $299/mo $174/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Browser extension, Mobile Cloud, Browser extension
Platforms Web, iOS, Android, Chrome extension Web, Chrome extension
Support Email, Live chat, Phone, Docs Docs
Compliance SOC 2, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML
Integrations 12 integrations 12 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Userpilot 1/6 · UserGuiding 1/6
Guided tours Not checked yet Not checked yet
Onboarding checklists ✓ ✓
Customer segmentation Not checked yet Not checked yet
Completion analytics Not checked yet Not checked yet
Resource center Not checked yet Not checked yet
API access Not checked yet Not checked yet
Our review
Pros
  • No-code tours, checklists, walkthroughs, and contextual guidance
  • Analytics, session replay, surveys, segmentation, and A/B testing
  • Web, native mobile, API, Chrome extension, and major integrations
  • Combines tours, checklists, tooltips, surveys, and resource centers
  • Adds segmentation, analytics, localization, session replay, and AI
  • Connects with Salesforce, Intercom, Mixpanel, Slack, and HubSpot
Cons
  • Starts at $299/month with no free plan
  • Advanced capabilities require higher paid tiers or Enterprise
  • Broad scope may exceed the needs of teams seeking simple onboarding
  • Starts at $174 per month with annual billing
  • Native mobile app support is not included
  • Advanced capabilities require the Growth or Enterprise plan
Our verdict

Userpilot is a product growth platform for product, UX, marketing, growth, and customer-success teams. Its core focus is helping non-technical teams create in-app onboarding and adoption experiences without coding, including product tours,…

Read the review →

UserGuiding is a no-code digital adoption platform for product, marketing, customer success, and support teams. It supports browser-based web applications through interactive product tours, onboarding checklists, hotspots, tooltips,…

Read the review →
  1. UserpilotCustomer Onboarding Software 8.814-day trial
  2. UserGuidingCustomer Onboarding Software 8.414-day trial

Strengths and trade-offs

  • Userpilot — where it wins

    • No-code tours, checklists, walkthroughs, and contextual guidance
    • Analytics, session replay, surveys, segmentation, and A/B testing
    • Web, native mobile, API, Chrome extension, and major integrations

    Where it doesn't

    • Starts at $299/month with no free plan
    • Advanced capabilities require higher paid tiers or Enterprise
    • Broad scope may exceed the needs of teams seeking simple onboarding

  • UserGuiding — where it wins

    • Combines tours, checklists, tooltips, surveys, and resource centers
    • Adds segmentation, analytics, localization, session replay, and AI
    • Connects with Salesforce, Intercom, Mixpanel, Slack, and HubSpot

    Where it doesn't

    • Starts at $174 per month with annual billing
    • Native mobile app support is not included
    • Advanced capabilities require the Growth or Enterprise plan

More comparisons

All customer onboarding software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update