Salesforce Education Cloud vs EAB Navigate360

Salesforce Education Cloud9.3Visit EAB Navigate3607.8Visit

Higher score Salesforce Education Cloud #1 in CRM for Higher Education Software 9.3/10 30-day trial Free trial✓ 0 of 4 features Visit Salesforce

vs

EAB Navigate360 #8 in CRM for Higher Education Software 7.8/10 Pricing on request ✓ 0 of 4 features Visit EAB

• Salesforce Education Cloud fits best

  Enterprise institutions needing broad admissions CRM

• EAB Navigate360 fits best

  Student-success and retention operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Salesforce Education Cloud 9.3/10 Visit ↗	EAB Navigate360 7.8/10 Visit ↗
At a glance
Editor score	9.3	7.8
Ranking	#1 in CRM for Higher Education Software	#8 in CRM for Higher Education Software
Best for	Enterprise institutions needing broad admissions CRM	Student-success and retention operations
Pricing model	Paid	Paid
Starting price	$87/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	30 days	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Community, Docs	Live chat, Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, GDPR
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Salesforce Education Cloud 0/4 · EAB Navigate360 0/4
Admissions & recruitment	Not checked yet	Not checked yet
Student success casework	Not checked yet	Not checked yet
Advancement & fundraising	Not checked yet	Not checked yet
Service case management	Not checked yet	Not checked yet
Specs
Campaign automation	Not checked yet	Not checked yet
Reporting & analytics	Not checked yet	Not checked yet
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Applicant portals, forms, document review, appointments, and stage tracking Marketing automation spans web, email, SMS, and social touchpoints Analytics, onboarding journeys, workflow automation, and AI-assisted recruitment	Coordinates profiles, cases, referrals, alerts, and intervention workflows Combines advising, course planning, messaging, and appointment scheduling Connects to SIS, LMS, email, calendar, Common App, and APIs
Cons	No free plan; all editions are paid per user and billed annually Web-only cloud deployment may not suit institutions needing on-premise software Highest-tier Agentforce editions cost $375 per user per month	Pricing is institution-specific and requires contacting sales Its focus is less admissions-centered than student-success operations Breadth across recruitment, retention, and advancement may exceed narrower needs
Our verdict	Salesforce Education Cloud is a cloud CRM for educational institutions covering recruitment and admissions, academic operations, student success, student financials, and advancement. It is aimed at mid-market and enterprise organizations… Read the review →	EAB Navigate360 is a cloud-based CRM for colleges and universities, built around student engagement and success operations. It brings student profiles and a coordinated care network together with advising, early alerts, cases, referrals,… Read the review →

Strengths and trade-offs

• Salesforce Education Cloud — where it wins

  • Applicant portals, forms, document review, appointments, and stage tracking
  • Marketing automation spans web, email, SMS, and social touchpoints
  • Analytics, onboarding journeys, workflow automation, and AI-assisted recruitment

  Where it doesn't

  • No free plan; all editions are paid per user and billed annually
  • Web-only cloud deployment may not suit institutions needing on-premise software
  • Highest-tier Agentforce editions cost $375 per user per month

• EAB Navigate360 — where it wins

  • Coordinates profiles, cases, referrals, alerts, and intervention workflows
  • Combines advising, course planning, messaging, and appointment scheduling
  • Connects to SIS, LMS, email, calendar, Common App, and APIs

  Where it doesn't

  • Pricing is institution-specific and requires contacting sales
  • Its focus is less admissions-centered than student-success operations
  • Breadth across recruitment, retention, and advancement may exceed narrower needs

• Salesforce Education Cloud9.3/10 · 30-day trial

  A full-lifecycle higher-ed CRM with deep admissions workflows, priced for enterprise teams.

  Visit SalesforceFull verdict →
• EAB Navigate3607.8/10 · Pricing on request

  A student-success CRM linking advising, alerts, outreach, and academic planning.

  Visit EABFull verdict →