Microsoft Dynamics 365 Sales vs Bitrix24 CRM

Microsoft Dynamics 365 Sales9.3Visit Bitrix24 CRM8.6Visit

Higher score Microsoft Dynamics 365 Sales #2 in Customer Relationship Management - Enterprise Software 9.3/10 30-day trial Free trial✓ 0 of 3 features Visit Microsoft

vs

Bitrix24 CRM #8 in Customer Relationship Management - Enterprise Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Bitrix24

• Microsoft Dynamics 365 Sales fits best

  Enterprises invested in Microsoft’s business ecosystem

• Bitrix24 CRM fits best

  Organizations wanting low-cost CRM with flexible hosting

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Side by side

Feature	Microsoft Dynamics 365 Sales 9.3/10 Visit ↗	Bitrix24 CRM 8.6/10 Visit ↗
At a glance
Editor score	9.3	8.6
Ranking	#2 in Customer Relationship Management - Enterprise Software	#8 in Customer Relationship Management - Enterprise Software
Best for	Enterprises invested in Microsoft’s business ecosystem	Organizations wanting low-cost CRM with flexible hosting
Pricing model	Paid	Free plan + paid
Starting price	$65/user/mo	$49/mo (best)
Free plan	—	✓ (best)
Free trial	30 days	15 days
Free trial length	30 days	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Tickets, Community, Docs	Live chat, Docs, Email
Integrations	10 integrations	790+ integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Microsoft Dynamics 365 Sales 0/3 · Bitrix24 CRM 0/3
Sales automation	Not checked yet	Not checked yet
Service management	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Maximum users	Not checked yet	Not checked yet
Data residency	Not checked yet	Not checked yet
Our review
Pros	Deep Microsoft 365, Teams, Exchange, and Power Platform integration Predictive scoring, conversation intelligence, Copilot, and sales agents Web, iOS, Android, and API access support distributed sales teams	Manage leads, contacts, companies, deals, and configurable sales pipelines Automate emails, tasks, notifications, assignments, and recurring deals Choose cloud or self-hosted deployment, with desktop and mobile apps
Cons	No permanent free plan is offered Advanced intelligence and AI features require higher-priced tiers Annual billing starts at $65 per user per month	Advanced sales automation and analytics are reserved for Professional Enterprise plan pricing varies by organization size Enterprise sales depth is less explicit than its broader CRM and collaboration scope
Our verdict	Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations managing accounts, contacts, leads, opportunities, quotes, orders, invoices, campaigns, forecasts, and customer interactions. Its visual opportunity pipeline,… Read the review →	Bitrix24 CRM brings lead, contact, company, and deal management together with communications, tasks, workflows, and customer support tools. Its configurable pipelines, sales tunnels, and customer portals suit organizations looking for CRM… Read the review →

Strengths and trade-offs

• Microsoft Dynamics 365 Sales — where it wins

  • Deep Microsoft 365, Teams, Exchange, and Power Platform integration
  • Predictive scoring, conversation intelligence, Copilot, and sales agents
  • Web, iOS, Android, and API access support distributed sales teams

  Where it doesn't

  • No permanent free plan is offered
  • Advanced intelligence and AI features require higher-priced tiers
  • Annual billing starts at $65 per user per month

• Bitrix24 CRM — where it wins

  • Manage leads, contacts, companies, deals, and configurable sales pipelines
  • Automate emails, tasks, notifications, assignments, and recurring deals
  • Choose cloud or self-hosted deployment, with desktop and mobile apps

  Where it doesn't

  • Advanced sales automation and analytics are reserved for Professional
  • Enterprise plan pricing varies by organization size
  • Enterprise sales depth is less explicit than its broader CRM and collaboration scope

• Microsoft Dynamics 365 Sales9.3/10 · 30-day trial

  An enterprise CRM that combines sales management with Microsoft collaboration and AI.

  Visit MicrosoftFull verdict →
• Bitrix24 CRM8.6/10 · Free plan · 15-day trial

  Flexible cloud or self-hosted CRM with a free plan and paid sales automation.

  Visit Bitrix24Full verdict →