Creatio CRM vs Bitrix24 CRM

Creatio CRM9.2Visit Bitrix24 CRM8.6Visit

Higher score Creatio CRM #3 in Customer Relationship Management - Enterprise Software 9.2/10 14-day trial Free trial✓ 0 of 3 features Visit Creatio

vs

Bitrix24 CRM #8 in Customer Relationship Management - Enterprise Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Bitrix24

• Creatio CRM fits best

  Enterprises seeking configurable end-to-end CRM

• Bitrix24 CRM fits best

  Organizations wanting low-cost CRM with flexible hosting

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Side by side

Feature	Creatio CRM 9.2/10 Visit ↗	Bitrix24 CRM 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#3 in Customer Relationship Management - Enterprise Software	#8 in Customer Relationship Management - Enterprise Software
Best for	Enterprises seeking configurable end-to-end CRM	Organizations wanting low-cost CRM with flexible hosting
Pricing model	Paid	Free plan + paid
Starting price	—	$49/mo
Free plan	—	✓ (best)
Free trial	14 days	15 days
Free trial length	14 days	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Phone, Community, Docs · 24/7	Live chat, Docs, Email
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML	GDPR, HIPAA, ISO 27001, PCI DSS, 2FA
Integrations	700+ integrations	790+ integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Creatio CRM 0/3 · Bitrix24 CRM 0/3
Sales automation	Not checked yet	Not checked yet
Service management	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Maximum users	Not checked yet	Not checked yet
Data residency	Not checked yet	Not checked yet
Our review
Pros	Unifies customer profiles, sales pipeline, marketing, and service management No-code customization supports workflow and application changes Mobile access, AI workflows, and broad third-party integrations	Manage leads, contacts, companies, deals, and configurable sales pipelines Automate emails, tasks, notifications, assignments, and recurring deals Choose cloud or self-hosted deployment, with desktop and mobile apps
Cons	Composable pricing separates CRM products from Business & AI Studio Specialized CRM products are listed separately by function The breadth of the platform may exceed teams seeking a focused CRM	Advanced sales automation and analytics are reserved for Professional Enterprise plan pricing varies by organization size Enterprise sales depth is less explicit than its broader CRM and collaboration scope
Our verdict	Creatio CRM brings customer profiles, sales pipeline and forecasting, marketing automation, and service management into a configurable customer relationship and workflow platform. It is aimed at midsize organizations and enterprises… Read the review →	Bitrix24 CRM brings lead, contact, company, and deal management together with communications, tasks, workflows, and customer support tools. Its configurable pipelines, sales tunnels, and customer portals suit organizations looking for CRM… Read the review →

Strengths and trade-offs

• Creatio CRM — where it wins

  • Unifies customer profiles, sales pipeline, marketing, and service management
  • No-code customization supports workflow and application changes
  • Mobile access, AI workflows, and broad third-party integrations

  Where it doesn't

  • Composable pricing separates CRM products from Business & AI Studio
  • Specialized CRM products are listed separately by function
  • The breadth of the platform may exceed teams seeking a focused CRM

• Bitrix24 CRM — where it wins

  • Manage leads, contacts, companies, deals, and configurable sales pipelines
  • Automate emails, tasks, notifications, assignments, and recurring deals
  • Choose cloud or self-hosted deployment, with desktop and mobile apps

  Where it doesn't

  • Advanced sales automation and analytics are reserved for Professional
  • Enterprise plan pricing varies by organization size
  • Enterprise sales depth is less explicit than its broader CRM and collaboration scope

• Creatio CRM9.2/10 · 14-day trial

  A configurable CRM suite that connects customer data, sales, marketing, and service workflows.

  Visit CreatioFull verdict →
• Bitrix24 CRM8.6/10 · Free plan · 15-day trial

  Flexible cloud or self-hosted CRM with a free plan and paid sales automation.

  Visit Bitrix24Full verdict →