Creatio CRM vs Oracle Siebel CRM

Creatio CRM9.2Visit Oracle Siebel CRM8.9Visit

Higher score Creatio CRM #3 in Customer Relationship Management - Enterprise Software 9.2/10 14-day trial Free trial✓ 0 of 3 features Visit Creatio

vs

Oracle Siebel CRM #5 in Customer Relationship Management - Enterprise Software 8.9/10 Paid ✓ 0 of 3 features Visit Oracle

• Creatio CRM fits best

  Enterprises seeking configurable end-to-end CRM

• Oracle Siebel CRM fits best

  Large enterprises with industry-specific CRM needs

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Side by side

Feature	Creatio CRM 9.2/10 Visit ↗	Oracle Siebel CRM 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#3 in Customer Relationship Management - Enterprise Software	#5 in Customer Relationship Management - Enterprise Software
Best for	Enterprises seeking configurable end-to-end CRM	Large enterprises with industry-specific CRM needs
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Community, Docs · 24/7	Docs
Integrations	700+ integrations	5 integrations
Built for	Mid-market, Enterprise	Enterprise
Features Creatio CRM 0/3 · Oracle Siebel CRM 0/3
Sales automation	Not checked yet	Not checked yet
Service management	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Maximum users	Not checked yet	Not checked yet
Data residency	Not checked yet	Not checked yet
Our review
Pros	Unifies customer profiles, sales pipeline, marketing, and service management No-code customization supports workflow and application changes Mobile access, AI workflows, and broad third-party integrations	Covers sales, forecasting, service, and contact-center management Configurable workflows, portals, and audit trails support complex operations Offers cloud or self-hosted deployment with REST APIs
Cons	Composable pricing separates CRM products from Business & AI Studio Specialized CRM products are listed separately by function The breadth of the platform may exceed teams seeking a focused CRM	Paid licensing is structured around a required base application Financial Services options require the Siebel CRM Base Support channels listed are limited to documentation
Our verdict	Creatio CRM brings customer profiles, sales pipeline and forecasting, marketing automation, and service management into a configurable customer relationship and workflow platform. It is aimed at midsize organizations and enterprises… Read the review →	Oracle Siebel CRM is an enterprise customer relationship management platform for large organizations managing complex sales, service, and industry processes. Its scope includes account, lead, opportunity, and territory management, plus… Read the review →

Strengths and trade-offs

• Creatio CRM — where it wins

  • Unifies customer profiles, sales pipeline, marketing, and service management
  • No-code customization supports workflow and application changes
  • Mobile access, AI workflows, and broad third-party integrations

  Where it doesn't

  • Composable pricing separates CRM products from Business & AI Studio
  • Specialized CRM products are listed separately by function
  • The breadth of the platform may exceed teams seeking a focused CRM

• Oracle Siebel CRM — where it wins

  • Covers sales, forecasting, service, and contact-center management
  • Configurable workflows, portals, and audit trails support complex operations
  • Offers cloud or self-hosted deployment with REST APIs

  Where it doesn't

  • Paid licensing is structured around a required base application
  • Financial Services options require the Siebel CRM Base
  • Support channels listed are limited to documentation

• Creatio CRM9.2/10 · 14-day trial

  A configurable CRM suite that connects customer data, sales, marketing, and service workflows.

  Visit CreatioFull verdict →
• Oracle Siebel CRM8.9/10 · Paid

  A configurable sales and service CRM for large organizations with complex workflows.

  Visit OracleFull verdict →