Microsoft Dynamics 365 Sales vs Oracle Siebel CRM

Microsoft Dynamics 365 Sales9.3Visit Oracle Siebel CRM8.9Visit

Higher score Microsoft Dynamics 365 Sales #2 in Customer Relationship Management - Enterprise Software 9.3/10 30-day trial Free trial✓ 0 of 3 features Visit Microsoft

vs

Oracle Siebel CRM #5 in Customer Relationship Management - Enterprise Software 8.9/10 Paid ✓ 0 of 3 features Visit Oracle

• Microsoft Dynamics 365 Sales fits best

  Enterprises invested in Microsoft’s business ecosystem

• Oracle Siebel CRM fits best

  Large enterprises with industry-specific CRM needs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Microsoft Dynamics 365 Sales 9.3/10 Visit ↗	Oracle Siebel CRM 8.9/10 Visit ↗
At a glance
Editor score	9.3	8.9
Ranking	#2 in Customer Relationship Management - Enterprise Software	#5 in Customer Relationship Management - Enterprise Software
Best for	Enterprises invested in Microsoft’s business ecosystem	Large enterprises with industry-specific CRM needs
Pricing model	Paid	Paid
Starting price	$65/user/mo	—
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Tickets, Community, Docs	Docs
Integrations	10 integrations	5 integrations
Built for	Mid-market, Enterprise	Enterprise
Features Microsoft Dynamics 365 Sales 0/3 · Oracle Siebel CRM 0/3
Sales automation	Not checked yet	Not checked yet
Service management	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Maximum users	Not checked yet	Not checked yet
Data residency	Not checked yet	Not checked yet
Our review
Pros	Deep Microsoft 365, Teams, Exchange, and Power Platform integration Predictive scoring, conversation intelligence, Copilot, and sales agents Web, iOS, Android, and API access support distributed sales teams	Covers sales, forecasting, service, and contact-center management Configurable workflows, portals, and audit trails support complex operations Offers cloud or self-hosted deployment with REST APIs
Cons	No permanent free plan is offered Advanced intelligence and AI features require higher-priced tiers Annual billing starts at $65 per user per month	Paid licensing is structured around a required base application Financial Services options require the Siebel CRM Base Support channels listed are limited to documentation
Our verdict	Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations managing accounts, contacts, leads, opportunities, quotes, orders, invoices, campaigns, forecasts, and customer interactions. Its visual opportunity pipeline,… Read the review →	Oracle Siebel CRM is an enterprise customer relationship management platform for large organizations managing complex sales, service, and industry processes. Its scope includes account, lead, opportunity, and territory management, plus… Read the review →

Strengths and trade-offs

• Microsoft Dynamics 365 Sales — where it wins

  • Deep Microsoft 365, Teams, Exchange, and Power Platform integration
  • Predictive scoring, conversation intelligence, Copilot, and sales agents
  • Web, iOS, Android, and API access support distributed sales teams

  Where it doesn't

  • No permanent free plan is offered
  • Advanced intelligence and AI features require higher-priced tiers
  • Annual billing starts at $65 per user per month

• Oracle Siebel CRM — where it wins

  • Covers sales, forecasting, service, and contact-center management
  • Configurable workflows, portals, and audit trails support complex operations
  • Offers cloud or self-hosted deployment with REST APIs

  Where it doesn't

  • Paid licensing is structured around a required base application
  • Financial Services options require the Siebel CRM Base
  • Support channels listed are limited to documentation

• Microsoft Dynamics 365 Sales9.3/10 · 30-day trial

  An enterprise CRM that combines sales management with Microsoft collaboration and AI.

  Visit MicrosoftFull verdict →
• Oracle Siebel CRM8.9/10 · Paid

  A configurable sales and service CRM for large organizations with complex workflows.

  Visit OracleFull verdict →