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Head-to-head · Customer Relationship Management - Enterprise Software

Zoho CRM vs Bitrix24 CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Zoho CRM #6 in Customer Relationship Management - Enterprise Software 8.8/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Zoho CRM
Bitrix24 CRM #8 in Customer Relationship Management - Enterprise Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Bitrix24

Zoho CRM leads on 1 check, Bitrix24 CRM on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho CRM · 8.8/10
  • Lowest starting priceZoho CRM · $14/user/mo
  • Free planboth
  • Free trialboth

Zoho CRM scores higher on our rubric for customer relationship management - enterprise software: 8.8 against 8.6 out of 10; our editors rank them #6 and #8.

Zoho CRM is cheaper to start at $14/user/mo against $49/user/mo.

Zoho CRM is the better fit for teams wanting affordable CRM with broad integrations. Bitrix24 CRM is the better fit for organizations wanting low-cost CRM with flexible hosting.

  • Zoho CRM fits best

    Teams wanting affordable CRM with broad integrations

  • Bitrix24 CRM fits best

    Organizations wanting low-cost CRM with flexible hosting

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho CRM 8.8/10 Visit ↗ Bitrix24 CRM 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #6 in Customer Relationship Management - Enterprise Software #8 in Customer Relationship Management - Enterprise Software
Best for Teams wanting affordable CRM with broad integrations Organizations wanting low-cost CRM with flexible hosting
Pricing model Free plan + paid Free plan + paid
Starting price $14/user/mo (best) $49/mo
Free plan ✓ ✓
Free trial 15 days 15 days
Free trial length 15 days · no card needed 15 days · no card needed
Deployment Cloud, Mobile Cloud, Self-hosted, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Phone, Tickets, Community, Docs Live chat, Docs, Email
Compliance GDPR GDPR, HIPAA, ISO 27001, PCI DSS, 2FA
Integrations 1,100+ integrations 790+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Zoho CRM 0/3 · Bitrix24 CRM 0/3
Sales automation Not checked yet Not checked yet
Service management Not checked yet Not checked yet
API access Not checked yet Not checked yet
Specs
Deployment options Not checked yet Not checked yet
Maximum users Not checked yet Not checked yet
Data residency Not checked yet Not checked yet
Our review
Pros
  • Free plan supports up to 3 users, with a 15-day free trial also available.
  • Covers sales pipelines, workflow automation, campaigns, and analytics.
  • Connects with 1,100 integrations and offers mobile access with offline updates.
  • Manage leads, contacts, companies, deals, and configurable sales pipelines
  • Automate emails, tasks, notifications, assignments, and recurring deals
  • Choose cloud or self-hosted deployment, with desktop and mobile apps
Cons
  • Annual Standard pricing is per user; monthly billing costs more.
  • Feature depth is tiered, with advanced and enterprise capabilities on higher plans.
  • Its broad CRM scope may exceed the needs of teams seeking a narrowly focused tool.
  • Advanced sales automation and analytics are reserved for Professional
  • Enterprise plan pricing varies by organization size
  • Enterprise sales depth is less explicit than its broader CRM and collaboration scope
Our verdict

Zoho CRM brings lead, contact, account, and deal management together with sales pipelines, campaigns, workflow automation, analytics, and customer communications. It is positioned for organizations from solo operators and small teams to…

Read the review →

Bitrix24 CRM brings lead, contact, company, and deal management together with communications, tasks, workflows, and customer support tools. Its configurable pipelines, sales tunnels, and customer portals suit organizations looking for CRM…

Read the review →
  1. Zoho CRMCustomer Relationship Management - Enterprise Software 8.8Free plan · 15-day trial
  2. Bitrix24 CRMCustomer Relationship Management - Enterprise Software 8.6Free plan · 15-day trial

Strengths and trade-offs

  • Zoho CRM — where it wins

    • Free plan supports up to 3 users, with a 15-day free trial also available.
    • Covers sales pipelines, workflow automation, campaigns, and analytics.
    • Connects with 1,100 integrations and offers mobile access with offline updates.

    Where it doesn't

    • Annual Standard pricing is per user; monthly billing costs more.
    • Feature depth is tiered, with advanced and enterprise capabilities on higher plans.
    • Its broad CRM scope may exceed the needs of teams seeking a narrowly focused tool.

  • Bitrix24 CRM — where it wins

    • Manage leads, contacts, companies, deals, and configurable sales pipelines
    • Automate emails, tasks, notifications, assignments, and recurring deals
    • Choose cloud or self-hosted deployment, with desktop and mobile apps

    Where it doesn't

    • Advanced sales automation and analytics are reserved for Professional
    • Enterprise plan pricing varies by organization size
    • Enterprise sales depth is less explicit than its broader CRM and collaboration scope
  • Zoho CRM8.8/10 · Free plan · 15-day trial

    Broad sales, marketing, automation, and analytics coverage with a free plan and paid tiers.

    Visit Zoho CRMFull verdict →
  • Bitrix24 CRM8.6/10 · Free plan · 15-day trial

    Flexible cloud or self-hosted CRM with a free plan and paid sales automation.

    Visit Bitrix24Full verdict →

More comparisons

All customer relationship management - enterprise software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update