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Head-to-head · Live Chat Software

JivoChat vs Crisp

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat
Crisp #8 in Live Chat Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Crisp

JivoChat leads on 2 checks, Crisp on 1, and 4 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreJivoChat · 8.5/10
  • Lowest starting priceJivoChat · $28/user/mo
  • Free planboth
  • Free trialboth

JivoChat scores higher on our rubric for live chat software: 8.5 against 8.4 out of 10; our editors rank them #7 and #8.

JivoChat is cheaper to start at $28/mo against $45/mo. JivoChat leads on included agent seats: 5 agents versus 2 agents. Crisp leads on listed integrations: 2000 apps versus 50 apps.

JivoChat is the better fit for small teams needing omnichannel coverage. Crisp is the better fit for small teams wanting a free omnichannel inbox.

  • JivoChat fits best

    Small teams needing omnichannel coverage

  • Crisp fits best

    Small teams wanting a free omnichannel inbox

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature JivoChat 8.5/10 Visit ↗ Crisp 8.4/10 Visit ↗
At a glance
Editor score 8.5 8.4
Ranking #7 in Live Chat Software #8 in Live Chat Software
Best for Small teams needing omnichannel coverage Small teams wanting a free omnichannel inbox
Pricing model Free plan + paid Free plan + paid
Starting price $28/user/mo (best) $45/mo
Free plan ✓ ✓
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Docs · 24/7 Email, Live chat, Docs
Compliance GDPR GDPR, 2FA
Integrations 50+ integrations 2,000+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features JivoChat 3/3 · Crisp 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 5 agents (best) 2 agents
Listed integrations 50 apps 2000 apps (best)
Our review
Pros
  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing
  • Free plan includes website chat, shared inbox, apps, SDKs, and two seats
  • Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
  • Paid tiers add automation, AI, knowledge base, profiles, and analytics
Cons
  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API
  • Paid plans begin at $45 per workspace per month
  • Free plan is limited to two included seats
  • Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict

JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor…

Read the review →

Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid…

Read the review →
  1. JivoChatLive Chat Software 8.5Free plan · 14-day trial
  2. CrispLive Chat Software 8.4Free plan · 14-day trial

Strengths and trade-offs

  • JivoChat — where it wins

    • Free plan includes website chat and five agents
    • Supports social, messaging, email, and phone channels
    • Offers visitor monitoring, bots, AI responses, and routing

    Where it doesn't

    • Advanced features require paid agent-based plans
    • Paid pricing is based on annual billing
    • Higher tiers are needed for WhatsApp, routing, and the Chat API

  • Crisp — where it wins

    • Free plan includes website chat, shared inbox, apps, SDKs, and two seats
    • Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
    • Paid tiers add automation, AI, knowledge base, profiles, and analytics

    Where it doesn't

    • Paid plans begin at $45 per workspace per month
    • Free plan is limited to two included seats
    • Advanced capabilities require higher tiers, including Plus at $295 monthly
  • JivoChat8.5/10 · Free plan · 14-day trial

    A flexible chat platform for small teams that need web, social, email, and phone channels.

    Visit JivoChatFull verdict →
  • Crisp8.4/10 · Free plan · 14-day trial

    A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.

    Visit CrispFull verdict →

More options

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update