JivoChat vs ChatBeacon

JivoChat8.5Visit ChatBeacon7.7Visit

Higher score JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat

vs

ChatBeacon #15 in Live Chat Software 7.7/10 14-day trial Free trial✓ 3 of 3 features Visit ChatBeacon

• JivoChat fits best

  Small teams needing omnichannel coverage

• ChatBeacon fits best

  Organizations needing private deployment and rich media

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Side by side

Feature	JivoChat 8.5/10 Visit ↗	ChatBeacon 7.7/10 Visit ↗
At a glance
Editor score	8.5	7.7
Ranking	#7 in Live Chat Software	#15 in Live Chat Software
Best for	Small teams needing omnichannel coverage	Organizations needing private deployment and rich media
Pricing model	Free plan + paid	Paid
Starting price	$28/user/mo (best)	$33/mo
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Integrations	50+ integrations	20 integrations
Features JivoChat 3/3 · ChatBeacon 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	5 agents (best)	4 agents
Listed integrations	50 apps	Not checked yet
Our review
Pros	Free plan includes website chat and five agents Supports social, messaging, email, and phone channels Offers visitor monitoring, bots, AI responses, and routing	Combines AI chatbots with live-agent escalation and AI-assisted replies Adds co-browsing, screen sharing, video chat, and visitor monitoring Offers cloud, dedicated private cloud, and on-premise deployment
Cons	Advanced features require paid agent-based plans Paid pricing is based on annual billing Higher tiers are needed for WhatsApp, routing, and the Chat API	No perpetual free plan; the trial lasts 14 days Launch is capped at four concurrent operators Scale pricing requires contacting sales
Our verdict	JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor… Read the review →	ChatBeacon brings website live chat, AI chatbots, human-agent escalation, visitor monitoring, co-browsing, video chat, and conversation history into one customer engagement platform. It is aimed at businesses such as financial… Read the review →

Strengths and trade-offs

• JivoChat — where it wins

  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing

  Where it doesn't

  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API

• ChatBeacon — where it wins

  • Combines AI chatbots with live-agent escalation and AI-assisted replies
  • Adds co-browsing, screen sharing, video chat, and visitor monitoring
  • Offers cloud, dedicated private cloud, and on-premise deployment

  Where it doesn't

  • No perpetual free plan; the trial lasts 14 days
  • Launch is capped at four concurrent operators
  • Scale pricing requires contacting sales

• JivoChat8.5/10 · Free plan · 14-day trial

  A flexible chat platform for small teams that need web, social, email, and phone channels.

  Visit JivoChatFull verdict →
• ChatBeacon7.7/10 · 14-day trial

  A broad chat and engagement suite for teams that need AI, live agents, and deployment control.

  Visit ChatBeaconFull verdict →