tawk.to vs JivoChat

tawk.to8.8Visit JivoChat8.5Visit

Higher score tawk.to #5 in Live Chat Software 8.8/10 Free plan Free plan✓ 3 of 3 features Visit tawk.to

vs

JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat

• tawk.to fits best

  Businesses prioritizing free team chat

• JivoChat fits best

  Small teams needing omnichannel coverage

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Side by side

Feature	tawk.to 8.8/10 Visit ↗	JivoChat 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#5 in Live Chat Software	#7 in Live Chat Software
Best for	Businesses prioritizing free team chat	Small teams needing omnichannel coverage
Pricing model	Free plan + paid	Free plan + paid
Starting price	$290/yr	$28/user/mo
Free plan	✓	✓
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Docs · 24/7	Email, Live chat, Docs · 24/7
Compliance	GDPR	GDPR
Integrations	13 integrations	50+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features tawk.to 3/3 · JivoChat 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Website+messaging	Omnichannel
Included agent seats	Not checked yet	5 agents
Listed integrations	Not checked yet	50 apps
Our review
Pros	Free core platform with unlimited team members Visitor monitoring, routing, and shared omnichannel inbox Web, desktop, mobile, API, and broad integration support	Free plan includes website chat and five agents Supports social, messaging, email, and phone channels Offers visitor monitoring, bots, AI responses, and routing
Cons	AI agents and message credits require paid plans Advanced tiers increase from $29 to $399 per month Core pricing is structured per property rather than per team	Advanced features require paid agent-based plans Paid pricing is based on annual billing Higher tiers are needed for WhatsApp, routing, and the Chat API
Our verdict	tawk.to is a hosted customer communication platform for businesses that want to chat with website visitors and manage conversations across multiple channels. Its core platform combines real-time website chat, unlimited team members,… Read the review →	JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor… Read the review →

Strengths and trade-offs

• tawk.to — where it wins

  • Free core platform with unlimited team members
  • Visitor monitoring, routing, and shared omnichannel inbox
  • Web, desktop, mobile, API, and broad integration support

  Where it doesn't

  • AI agents and message credits require paid plans
  • Advanced tiers increase from $29 to $399 per month
  • Core pricing is structured per property rather than per team

• JivoChat — where it wins

  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing

  Where it doesn't

  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API

• tawk.to8.8/10 · Free plan

  A capable free team-chat platform with optional AI tiers and broad integrations.

  Visit tawk.toFull verdict →
• JivoChat8.5/10 · Free plan · 14-day trial

  A flexible chat platform for small teams that need web, social, email, and phone channels.

  Visit JivoChatFull verdict →