Five9 Intelligent CX Platform vs Zendesk Talk

Five9 Intelligent CX Platform7.7Visit ZTZendesk Talk6.7Visit

Higher score Five9 Intelligent CX Platform #4 in Call Center CRM Software 7.7/10 From $119/user/mo ✓ 6 of 6 features Visit Five9

vs

ZT Zendesk Talk #7 in Call Center CRM Software 6.7/10 From $55/mo (annual) · 14-day trial ✓ 6 of 6 features Visit Zendesk Talk

• Five9 Intelligent CX Platform fits best

  Contact centers needing blended calling and dialers

• Zendesk Talk fits best

  Zendesk users adding phone support and queue controls

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature	Five9 Intelligent CX Platform 7.7/10 Visit ↗	ZTZendesk Talk 6.7/10 Visit ↗
At a glance
Editor score	7.7	6.7
Ranking	#4 in Call Center CRM Software	#7 in Call Center CRM Software
Best for	Contact centers needing blended calling and dialers	Zendesk users adding phone support and queue controls
Pricing model	Paid	Paid
Starting price	$119/user/mo	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Browser extension
Platforms	Web	Web
Support	Phone, Tickets, Community, Docs, Email · 24/7	Email, Phone, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR
Integrations	8 integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Five9 Intelligent CX Platform 6/6 · Zendesk Talk 6/6
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR menus	✓	✓
Call recording	✓	✓
Omnichannel messaging	✓	✓
Queue management	✓	✓
Specs
Included agent limit	50 users	Not published
Our review
Pros	Inbound, outbound and blended calling with multiple dialer modes Omnichannel messaging, IVR, recording and skills-based routing CRM integrations, AI assistance and 24/7 support	Inbound and outbound calling with browser or forwarded-phone support IVR, queues, overflow routing, callbacks and voicemail recording Omnichannel routing across calls, messaging and email
Cons	Digital plan excludes voice channels Core starts at $159 per seat monthly Plus, Pro and Enterprise require contacting sales	Phone numbers, minutes and recordings add usage-based charges No free plan; annual Suite pricing starts at $55 per agent monthly Less depth in dialer and workforce features than specialized contact-center suites
Our verdict	Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech… Read the review →	Zendesk Talk is a cloud voice channel for customer service teams already working in Zendesk. Agents can receive inbound calls in a browser or on a forwarded phone, place outbound calls, create tickets, route conversations through queues… Read the review →

Strengths and trade-offs

• Five9 Intelligent CX Platform — where it wins

  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support

  Where it doesn't

  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales

• Zendesk Talk — where it wins

  • Inbound and outbound calling with browser or forwarded-phone support
  • IVR, queues, overflow routing, callbacks and voicemail recording
  • Omnichannel routing across calls, messaging and email

  Where it doesn't

  • Phone numbers, minutes and recordings add usage-based charges
  • No free plan; annual Suite pricing starts at $55 per agent monthly
  • Less depth in dialer and workforce features than specialized contact-center suites

• Five9 Intelligent CX Platform7.7/10 · From $119/user/mo

  Blended calling, dialers, AI and CRM connectivity for contact centers.

  Visit Five9Full verdict →
• ZTZendesk Talk6.7/10 · From $55/mo (annual) · 14-day trial

  A Zendesk-native voice channel with IVR, queues and omnichannel routing.

  Visit Zendesk TalkFull verdict →