Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience real numbers from our own analytics — open to see them
–Visitors
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · counted by iTechGuides's own first-party analytics, bots removed, every figure rounded down · how we count

Head-to-head · Call Center CRM Software

Five9 Intelligent CX Platform vs Vonage Contact Center

  • Updated Sep 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Five9 Intelligent CX Platform #4 in Call Center CRM Software 7.7/10 From $119/user/mo ✓ 6 of 6 features Visit Five9
Vonage Contact Center #11 in Call Center CRM Software 6.3/10 Pricing on request ✓ 2 of 6 features Visit Vonage

Five9 Intelligent CX Platform leads on 4 checks, Vonage Contact Center on 0, and 3 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Intelligent CX Platform · 7.7/10
  • Most featuresFive9 Intelligent CX Platform · 6 of 6

Five9 Intelligent CX Platform scores higher on our rubric for call center crm software: 7.7 against 6.3 out of 10; our editors rank them #4 and #11.

Five9 Intelligent CX Platform offers ivr menus; Vonage Contact Center doesn't publish it. Five9 Intelligent CX Platform offers call recording; Vonage Contact Center doesn't publish it. Five9 Intelligent CX Platform offers omnichannel messaging; Vonage Contact Center doesn't publish it. Five9 Intelligent CX Platform offers queue management; Vonage Contact Center doesn't publish it.

Five9 Intelligent CX Platform is the better fit for contact centers needing blended calling and dialers. Vonage Contact Center is the better fit for teams needing CRM-linked routing and coaching.

  • Five9 Intelligent CX Platform fits best

    Contact centers needing blended calling and dialers

  • Vonage Contact Center fits best

    Teams needing CRM-linked routing and coaching

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Five9 Intelligent CX Platform 7.7/10 Visit ↗ Vonage Contact Center 6.3/10 Visit ↗
At a glance
Editor score 7.7 6.3
Ranking #4 in Call Center CRM Software #11 in Call Center CRM Software
Best for Contact centers needing blended calling and dialers Teams needing CRM-linked routing and coaching
Pricing model Paid Paid
Starting price $119/user/mo Not published
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 8 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Five9 Intelligent CX Platform 6/6 · Vonage Contact Center 2/6
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR menus ✓ (best) Not published
Call recording ✓ (best) Not published
Omnichannel messaging ✓ (best) Not published
Queue management ✓ (best) Not published
Specs
Included agent limit 50 users Not published
Our review
Pros
  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support
  • Skills-based routing, IVR, dialer and omnichannel handling
  • Recordings, dashboards and analytics support quality oversight
  • Premium adds callbacks, whisper coaching and post-call surveys
Cons
  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales
  • Plans require contacting sales for pricing
  • Workforce management is a separate add-on
  • CRM-dependent availability may affect integration choices
Our verdict

Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech…

Read the review →

Vonage Contact Center is a cloud platform for organizations managing customer interactions across voice and digital channels. It suits mid-market and enterprise teams that need CRM-linked call handling, inbound and outbound operations, and…

Read the review →
  1. Five9 Intelligent CX PlatformCall Center CRM Software 7.7From $119/user/mo
  2. Vonage Contact CenterCall Center CRM Software 6.3Pricing on request

Strengths and trade-offs

  • Five9 Intelligent CX Platform — where it wins

    • Inbound, outbound and blended calling with multiple dialer modes
    • Omnichannel messaging, IVR, recording and skills-based routing
    • CRM integrations, AI assistance and 24/7 support

    Where it doesn't

    • Digital plan excludes voice channels
    • Core starts at $159 per seat monthly
    • Plus, Pro and Enterprise require contacting sales

  • Vonage Contact Center — where it wins

    • Skills-based routing, IVR, dialer and omnichannel handling
    • Recordings, dashboards and analytics support quality oversight
    • Premium adds callbacks, whisper coaching and post-call surveys

    Where it doesn't

    • Plans require contacting sales for pricing
    • Workforce management is a separate add-on
    • CRM-dependent availability may affect integration choices
  • Five9 Intelligent CX Platform7.7/10 · From $119/user/mo

    Blended calling, dialers, AI and CRM connectivity for contact centers.

    Visit Five9Full verdict →
  • Vonage Contact Center6.3/10 · Pricing on request

    A quote-based cloud contact center with routing, omnichannel tools and CRM screen pops.

    Visit VonageFull verdict →

More comparisons

All call center CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update