DriveCentric vs Tekion ARC CRM

DriveCentric7.8Visit Tekion ARC CRM7.6Visit

Higher score DriveCentric #5 in Automotive CRM Software 7.8/10 Pricing on request ✓ 6 of 6 features Visit DriveCentric

vs

Tekion ARC CRM #7 in Automotive CRM Software 7.6/10 Pricing on request ✓ 5 of 6 features Visit Tekion

• DriveCentric fits best

  Dealerships needing AI and lead-routing depth

• Tekion ARC CRM fits best

  Enterprise groups wanting AI-led CRM workflows

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Side by side

Feature	DriveCentric 7.8/10 Visit ↗	Tekion ARC CRM 7.6/10 Visit ↗
At a glance
Editor score	7.8	7.6
Ranking	#5 in Automotive CRM Software	#7 in Automotive CRM Software
Best for	Dealerships needing AI and lead-routing depth	Enterprise groups wanting AI-led CRM workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, macOS, iOS, Android
Compliance	SOC 2, ISO 27001, 2FA	SOC 2, ISO 27001, GDPR
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features DriveCentric 6/6 · Tekion ARC CRM 5/6
DMS integration	✓	✓
Lead routing	✓	✓
SMS messaging	✓	✓
Workflow automation	✓	✓
Mobile app	✓	✓
Lead source capture	✓ (best)	Not checked yet
Our review
Pros	Routes dealership leads and organizes automated follow-up workflows Unifies text, calls, email, notes, and video in one customer record Connects with major DMS, OEM, credit, and communication systems	Unifies customer profiles across sales, service, marketing, and accounting Uses AI for lead scoring, routing, snapshots, and next-step recommendations Combines campaigns, messaging, workflows, dashboards, permissions, and mobile access
Cons	Quote-based pricing requires a sales conversation Its broad feature set may exceed the needs of smaller operations Advanced AI engagement depends on fitting workflows to dealership processes	Pricing requires a sales conversation and customer order forms Built into Tekion’s Automotive Retail Cloud rather than positioned as a standalone CRM Its broad cross-department scope may exceed the needs of smaller dealerships
Our verdict	DriveCentric is a cloud-based automotive CRM and engagement platform for dealership sales teams, BDCs, managers, franchise groups, and independent dealers. It brings together sales and service pipelines, customer records, lead ingestion,… Read the review →	Tekion ARC CRM is a cloud-based customer relationship management system built into Tekion’s Automotive Retail Cloud. It is designed for automotive dealerships, from single-rooftop operations to multi-store dealer groups. The platform… Read the review →

Strengths and trade-offs

• DriveCentric — where it wins

  • Routes dealership leads and organizes automated follow-up workflows
  • Unifies text, calls, email, notes, and video in one customer record
  • Connects with major DMS, OEM, credit, and communication systems

  Where it doesn't

  • Quote-based pricing requires a sales conversation
  • Its broad feature set may exceed the needs of smaller operations
  • Advanced AI engagement depends on fitting workflows to dealership processes

• Tekion ARC CRM — where it wins

  • Unifies customer profiles across sales, service, marketing, and accounting
  • Uses AI for lead scoring, routing, snapshots, and next-step recommendations
  • Combines campaigns, messaging, workflows, dashboards, permissions, and mobile access

  Where it doesn't

  • Pricing requires a sales conversation and customer order forms
  • Built into Tekion’s Automotive Retail Cloud rather than positioned as a standalone CRM
  • Its broad cross-department scope may exceed the needs of smaller dealerships

• DriveCentric7.8/10 · Pricing on request

  A dealership CRM with AI follow-up, lead routing, multichannel messaging, and DMS integrations.

  Visit DriveCentricFull verdict →
• Tekion ARC CRM7.6/10 · Pricing on request

  A unified automotive CRM for dealer groups that want AI-assisted lead and workflow management.

  Visit TekionFull verdict →