Desk365 vs iTop

Desk3658.8Visit iTop6.8Visit

Higher score Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365

vs

iTop #23 in IT Help Desk Software 6.8/10 Free plan Free plan✓ 6 of 7 features Visit iTop

• Desk365 fits best

  Affordable Microsoft-centric help desks

• iTop fits best

  Free, self-hosted ITSM with CMDB depth

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Side by side

Feature	Desk365 8.8/10 Visit ↗	iTop 6.8/10 Visit ↗
At a glance
Editor score	8.8	6.8
Ranking	#6 in IT Help Desk Software	#23 in IT Help Desk Software
Best for	Affordable Microsoft-centric help desks	Free, self-hosted ITSM with CMDB depth
Pricing model	Free plan + paid	Free
Starting price	$12/user/mo	Free plan
Free plan	✓	✓
Free trial	21 days	—
Features Desk365 7/7 · iTop 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Free plan supports up to 50 tickets per month. Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations. Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.	Free Community edition with ticketing, SLAs, portal, and knowledge base Configurable CMDB supports assets, impact analysis, licenses, and warranties SSO, REST API, webhooks, reports, and integrations support larger workflows
Cons	The Free plan is limited to 50 tickets per month. The $12 starting price requires annual billing. Advanced controls are divided across higher paid tiers.	Community is recommended for up to 10 agents Platform access centers on web, self-hosted, and API options Paid tiers divide service management by agent scale and operating model
Our verdict	Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits… Read the review →	iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. Its scope covers service… Read the review →

Strengths and trade-offs

• Desk365 — where it wins

  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

  Where it doesn't

  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.

• iTop — where it wins

  • Free Community edition with ticketing, SLAs, portal, and knowledge base
  • Configurable CMDB supports assets, impact analysis, licenses, and warranties
  • SSO, REST API, webhooks, reports, and integrations support larger workflows

  Where it doesn't

  • Community is recommended for up to 10 agents
  • Platform access centers on web, self-hosted, and API options
  • Paid tiers divide service management by agent scale and operating model

• Desk3658.8/10 · Free plan · 21-day trial

  An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

  Visit Desk365Full verdict →
• iTop6.8/10 · Free plan

  A free, self-hosted ITSM platform with broad service management and CMDB capabilities.

  Visit iTopFull verdict →