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Head-to-head · IT Help Desk Software

Desk365 vs Zammad

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365
Zammad #8 in IT Help Desk Software 8.6/10 Open source · 30-day trial Free planFree trial✓ 4 of 7 features Visit Zammad

Desk365 leads on 0 checks, Zammad on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDesk365 · 8.8/10
  • Free planboth
  • Free trialboth
  • Most featuresDesk365 · 7 of 7

Desk365 scores higher on our rubric for it help desk software: 8.8 against 8.6 out of 10; our editors rank them #6 and #8.

Desk365 is the better fit for affordable Microsoft-centric help desks. Zammad is the better fit for low-cost open-source ticketing.

  • Desk365 fits best

    Affordable Microsoft-centric help desks

  • Zammad fits best

    Low-cost open-source ticketing

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Desk365 8.8/10 Visit ↗ Zammad 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #6 in IT Help Desk Software #8 in IT Help Desk Software
Best for Affordable Microsoft-centric help desks Low-cost open-source ticketing
Pricing model Free plan + paid Paid
Starting price $12/user/mo €7/seat/mo
Free plan ✓ ✓
Free trial 21 days 30 days
Free trial length 21 days · no card needed 30 days
Deployment Cloud, Mobile Cloud, Self-hosted, Browser extension
Platforms Web, iOS, Android Web, Linux
Support Email, Docs · 24/7 Email, Phone, Docs
Compliance SOC 2, GDPR, HIPAA, SSO/SAML, 2FA ISO 27001, GDPR, 2FA
Integrations 9 integrations 7 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Desk365 7/7 · Zammad 4/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ (best) Not checked yet
Single sign-on ✓ ✓
Approval workflows ✓ (best) Not checked yet
Mobile apps ✓ (best) Not checked yet
Our review
Pros
  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
  • Open-source ticketing with macros, triggers, templates, and escalation tools
  • Knowledge base, customer interface, SLAs, SSO, and REST API included
  • Self-hosted deployment plus broad channel and integration support
Cons
  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.
  • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
  • Native mobile apps are not included; the product offers a responsive mobile view
  • Approval workflows and some broader service-management capabilities are limited
Our verdict

Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits…

Read the review →

Zammad is an open-source help desk and ticketing platform for customer service, IT support, and internal operations teams. It centralizes requests from email, web forms, SMS, chat, Telegram, WhatsApp, and other channels, with ticket…

Read the review →
  1. Desk365IT Help Desk Software 8.8Free plan · 21-day trial
  2. ZammadIT Help Desk Software 8.6Open source · 30-day trial

Strengths and trade-offs

  • Desk365 — where it wins

    • Free plan supports up to 50 tickets per month.
    • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
    • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

    Where it doesn't

    • The Free plan is limited to 50 tickets per month.
    • The $12 starting price requires annual billing.
    • Advanced controls are divided across higher paid tiers.

  • Zammad — where it wins

    • Open-source ticketing with macros, triggers, templates, and escalation tools
    • Knowledge base, customer interface, SLAs, SSO, and REST API included
    • Self-hosted deployment plus broad channel and integration support

    Where it doesn't

    • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
    • Native mobile apps are not included; the product offers a responsive mobile view
    • Approval workflows and some broader service-management capabilities are limited
  • Desk3658.8/10 · Free plan · 21-day trial

    An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

    Visit Desk365Full verdict →
  • Zammad8.6/10 · Open source · 30-day trial

    A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.

    Visit ZammadFull verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update