Crazy Egg vs Smartlook

Crazy Egg9.0Visit Smartlook8.3Visit

Higher score Crazy Egg #2 in Session Recording Software 9.0/10 Free plan · 30-day trial Free planFree trial✓ 0 of 2 features Visit Crazy Egg

vs

Smartlook #8 in Session Recording Software 8.3/10 Free plan · pricing on request Free plan✓ 0 of 2 features Visit Smartlook

• Crazy Egg fits best

  Established teams wanting broad website tooling

• Smartlook fits best

  Teams needing broad integrations across platforms

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Side by side

Feature	Crazy Egg 9.0/10 Visit ↗	Smartlook 8.3/10 Visit ↗
At a glance
Editor score	9.0	8.3
Ranking	#2 in Session Recording Software	#8 in Session Recording Software
Best for	Established teams wanting broad website tooling	Teams needing broad integrations across platforms
Pricing model	Free plan + paid	Free plan + paid
Starting price	$29/mo	Free plan · pricing on request
Free plan	✓	✓
Free trial	30 days	—
Deployment	Cloud, Browser extension	Cloud, Mobile
Platforms	Web, Chrome extension	Web, iOS, Android
Support	Email, Tickets, Docs	Email, Docs
Compliance	GDPR, HIPAA, SSO/SAML	PCI DSS
Integrations	12 integrations	20 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Crazy Egg 0/2 · Smartlook 0/2
Mobile app capture	Not checked yet	Not checked yet
Funnel analysis	Not checked yet	Not checked yet
Specs
Monthly session limit	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Privacy controls	Not checked yet	Not checked yet
Friction signals	Not checked yet	Not checked yet
Our review
Pros	Combines heatmaps, recordings, funnels, testing, surveys, and AI analysis Supports web, Chrome extension, and API access Integrates with Shopify, WordPress, GA4, Slack, Zapier, and more	Covers web, iOS, Android, and API implementations Combines replay, heatmaps, funnels, flows, and crash reports Offers REST API, webhooks, and a wide integration set
Cons	The Free plan specifies a limit of 50 monthly sessions Session recordings begin with the Starter paid plan Paid pricing is shown as monthly amounts with annual billing	No longer accepts new paid subscriptions Standalone platform is scheduled for decommissioning on 30 September 2027 Existing paid subscriptions have separate end dates
Our verdict	Crazy Egg is a web-based website optimization platform for analyzing visitor behavior across websites and devices. It combines click, scroll, confetti, overlay, and list heatmaps with session recordings, web analytics, traffic… Read the review →	Smartlook is a product-analytics platform for websites and mobile applications. It brings together session recordings and replay, click, move, and scroll heatmaps, event tracking, conversion funnels, behavior flows, crash reports, and… Read the review →

Strengths and trade-offs

• Crazy Egg — where it wins

  • Combines heatmaps, recordings, funnels, testing, surveys, and AI analysis
  • Supports web, Chrome extension, and API access
  • Integrates with Shopify, WordPress, GA4, Slack, Zapier, and more

  Where it doesn't

  • The Free plan specifies a limit of 50 monthly sessions
  • Session recordings begin with the Starter paid plan
  • Paid pricing is shown as monthly amounts with annual billing

• Smartlook — where it wins

  • Covers web, iOS, Android, and API implementations
  • Combines replay, heatmaps, funnels, flows, and crash reports
  • Offers REST API, webhooks, and a wide integration set

  Where it doesn't

  • No longer accepts new paid subscriptions
  • Standalone platform is scheduled for decommissioning on 30 September 2027
  • Existing paid subscriptions have separate end dates

• Crazy Egg9.0/10 · Free plan · 30-day trial

  A broad website analytics suite with recordings, testing, surveys, and a free plan.

  Visit Crazy EggFull verdict →
• Smartlook8.3/10 · Free plan · pricing on request

  A broad web and mobile analytics suite whose standalone product is being wound down.

  Visit SmartlookFull verdict →