Smartlook
Smartlook: A broad behavior-diagnostics toolkit whose wind-down limits long-term adoption. Ranked #26 of 45 in Product Analytics Tools by our editors (6.6/10); pricing: Free plan · pricing on request; best for session replay and behavioral diagnostics.
At a glance
- Editor score6.6 / 10
- PricingFree plan · pricing on request
- Best forSession replay and behavioral diagnostics
- Free planYes
- Facts checked23 Sep 2026
Where it wins
- Session recordings with click, scroll, and move heatmaps
- Funnels, behavior flows, events, crash reports, and rage-click detection
- Web, iOS, Android, and REST API access with privacy controls
Where it doesn't
- No new paid subscriptions are available
- Renewals and expansions ended August 31, 2026
- The platform is scheduled for decommissioning on September 30, 2027
Our verdict on Smartlook
Smartlook is a user-behavior analytics platform for websites and mobile applications. It is designed for product, UX, and development teams investigating how people interact with digital experiences and where they drop off. The platform combines session recordings with automatic and custom event tracking, funnel analysis, behavior flows, heatmaps, crash reports, and rage-click detection. A free plan is available, and the product supports web, iOS, Android, and API access.
Its strongest fit is behavioral diagnosis across multiple interaction views. Teams can review session recordings, inspect click, scroll, and move heatmaps, analyze funnels and behavior flows, and connect crash reports with observed user activity. Smartlook also provides sensitive-data masking and privacy controls, which are relevant when recordings capture user interactions. The REST API exposes visitors, events, funnels, and sessions, giving technical teams a programmatic route into the product’s analytics data. This breadth suits teams that need both visual evidence and structured behavioral analysis rather than a narrow event-reporting tool.
Lifecycle timing is the central limitation for new buyers. No new paid subscriptions have been sold since May 31, 2026; renewals and expansions ended August 31, 2026; support ends August 31, 2027; and the platform is scheduled for decommissioning on September 30, 2027. Current paid pricing and paid-plan limits are therefore not part of a viable long-term buying path. Smartlook remains relevant for understanding its existing capabilities and for teams operating within the transition period, but organizations starting a new analytics program that requires continued support should choose an alternative instead.
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Smartlook pricing
Smartlook fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Funnel reports | Not verified |
| Retention and cohorts | Not verified |
| Session replay | Not verified |
| Warehouse export | Not verified |
| Primary pricing metric | Not verified |
| Supported platforms | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | PCI DSS |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Google Firebase, HubSpot, Optimizely, Salesforce, Segment, Slack … See all → |
| Pricing | Free plan · pricing on request (source) |
| Website | smartlook.com |
| Facts checked | 23 Sep 2026 |
Smartlook integrations
Smartlook lists 20 integrations on its own site.
- Google Firebase
- HubSpot
- Optimizely
- Salesforce
- Segment
- Slack
- Survicate
- Intercom
- Jira
- Make
- Mixpanel
- Sentry
- Zapier
- Zendesk
- Drupal
- Shopify
- Shoptet
- Squarespace
- Webflow
- Webnode
See all Smartlook integrations →
Alternatives to Smartlook
- AmplitudeBroad product analytics with activation, experimentation, replay, and a permanent free tier.9.4
- MixpanelA broad product analytics suite with a generous free plan and usage-based growth options.9.2
- HeapAutomatic capture, behavioral analysis, and warehouse connectivity for product teams.9.0
See all Smartlook alternatives →
Also Ranked In
Smartlook is ranked in 11 of our directories; the 6 strongest besides Product Analytics Tools.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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