How to Fix “Windows Can’t Communicate with the Device or Resource (Primary DNS Server).”

-

|

Introduction

Here is typically how this plays out: your computer worked well the previous day. But today you can’t get to the internet. Then you run Network Diagnostics and it returns “Windows can’t communicate with the device or resource (Primary DNS Server).”

This can be pretty frustrating! But I have 3 fixes for you.

Advertisements


Options to Fix “Windows can’t communicate with the device or resource”

The 3 fixes discussed in this guide have proven to resolve “Windows can’t communicate with the device or resource” for a number of Windows users.

Here they are…

1
Check that DHCP is Enabled on Your Router

As a home PC user, you typically connect to the internet via a router provided. For you to be able to do this, your router will issue an IP address to your computer. Your router also acts as your computer’s DNS server.

But if your router does not issue an IP address to your computer or the DNS is not working, it may lead to “Windows can’t communicate with the device or resource” error.

Enough of the tech stuff, give me the fix already!

Sure, here they are:

  • Check the back of your internet router for the admin login address. Typically, it will be a number like 192.168….Also get the login details – usually “admin”. You also need to note the password.
Options to Fix "Windows can't communicate with the device or resource"
To get the require details, look at the back of your router. The information will likely be beneath something like “default access” or “admin login”. If yours are not numbers, it may have words. In the image above, mine is http://tplinkwifi.net.
  • Open your favorite browser (Chrome, Firefox, Edge). Then type the login address you got from the back of your router into the address bar and press enter.
Options to Fix "Windows can t communicate with the device or resource"
  • At the login page for your router, enter the username and password you got from the back of your router. Then click login.
 windows can't communicate with the device or resource
When you login, the interface will defer from one router to the other but you are looking for something called DHCP. It may be in direct view like mine. But for some routers, you may need to click “Basic Setup” before you see DHCP.
  • When you login to your router, locate and click DHCP or DHCP Server.
When you login to your router, locate and click DHCP or DHCP Server. "Windows can t communicate with the device or resource"
  • At the DHCP settings, confirm that it is Enabled. If it is Disabled, change it to Enabled. Then click Save.

When you finish, restart your computer then check whether you can get to the internet. If “windows can’t communicate with the device or resource” is not resolved by this fix, try the next fix below.

2
Check that Your Network Adapter is Set to Obtain IP Address Automatically

windows can t communicate with the device or resource

As I mentioned earlier in this guide, your computer needs to be able to get IP address from your router for you to connect to the internet.

To check that your computer is setup to get IP address from a DHCP server:

  • Press Windows logo + Run on your keyboard. Run command will open
  • Then type control panel and click OK.
  • When Control Panel opens, click Network and Internet. Then Network and Sharing Center. Finally, click Change adapter settings.
 windows can t communicate with the device or resource
  • From the list of adapters, double-click the one you use to connect to the internet. Most likely the one that has “Wifi”..
 windows can t communicate with the device or resource
  • When the status of the adapter opens, click Properties.
 windows can t communicate with the device or resource
  • Finally, check that the box beside Internet Protocol Version 4 (TCP/IPv4) is checked. Then highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  • When TCP/IPv4 properties open, confirm that it is set up as shown below. If not change it. Then click OK.

If after this steps you still receive “windows can’t communicate with the device or resource” my last recommended fix is to reset your network adapter.

See details in the next fix…

3
Reset Your Network Adapter

Advertisements


Here is my last attempt to get you back to the internet!

  • Type Network Reset in the search bar. Then click it.
windows can t communicate with the device or resource - Reset Your Network Adapter
  • When Network Reset opens, click Reset now.
windows can t communicate with the device or resource
  • Then, to confirm the reset, click Yes. The network adapters will be reset, and your computer will restart in the process. Before your computer restarts you will be notified (see the second image below)

Conclusion

One of the fixes discussed in this guide should resolve “windows can’t communicate with the device or resource”.

It will be great to know the fix that worked for you. Kindly share your feedback with the “Leave a Reply” form at the end of this page.

If you like more Windows 10 fixes, visit our Windows 10 Fix page.

  • Was this post Helpful?
  • YesNo

LEAVE A REPLY

Please enter your comment!
Please enter your name here

FEATURED POSTS

How to Add Bullet Points in Google Slides

How to Add Bullet Points in Google Slides (Android or iOS Apps or PC)

This Itechguide teaches you how to add bullet points in Google Slides. The guide offers steps to add bullet points in Google...
How to Create a Business Facebook Page without a Personal Account

How to Create a Business Facebook Page without a Personal Account

This Itechguide teaches how to create a business Facebook page without a personal account. There could be a...
How to Wrap Text in Google Sheets

How to Wrap Text in Google Sheets (from a PC or the Apps)

This Itechguide teaches you how to wrap text in Google Sheets. The guide offers steps to wrap text in Google Sheets from...
How to Change Birthday on Facebook

How to Change Birthday on Facebook (from the App or PC)

This Itechguide teaches you how to change birthday on Facebook. The guide contains steps to change birthday on Facebook from the Facebook...
Best Thrillers on Netflix

The 10 Best Thrillers on Netflix

The thrillers on Netflix is quite a large number of movies. Knowing the best thrillers to watch can be a challenge.

TRENDING POSTS

Remote Desktop Connection

Remote Desktop Connection an Internal Error Has Occurred [Fixed]

Introduction I recently received the error message "Remote Desktop Connection an Internal Error Has Occurred". It was strange because...

Find My Samsung: Register and Use Samsung Find my Mobile

Introduction Ever wondered how you could find your Samsung phone if you lost it? Find my Samsung or Samsung...
What is the Difference Between PowerShell and CMD?

Windows Powershell vs CMD: Differences and Similarities

Introduction This short guide compares Windows PowerShell vs CMD (Windows command prompt). I will cover the history and nature...
Spotify No Longer Supports this Version of Microsoft Edge

Spotify No Longer Supports this Version of Microsoft Edge [Fixed]

Introduction When you open Spotify web player on Microsoft Edge, you may receive the error message "Spotify No Longer...
Windows 10 Won't Boot

Windows 10 Won’t Boot With Black Screen? 3 Ways to Fix It

Why Won't Windows 10 Boot Up? If your Windows 10 stops with a black screen, the first question in...

ADVERTISEMENTS

TRENDING POSTS

Remote Desktop Connection

Remote Desktop Connection an Internal Error Has Occurred [Fixed]

Introduction I recently received the error message "Remote Desktop Connection an Internal Error Has Occurred". It was strange because...

Find My Samsung: Register and Use Samsung Find my Mobile

Introduction Ever wondered how you could find your Samsung phone if you lost it? Find my Samsung or Samsung...
What is the Difference Between PowerShell and CMD?

Windows Powershell vs CMD: Differences and Similarities

Introduction This short guide compares Windows PowerShell vs CMD (Windows command prompt). I will cover the history and nature...
Spotify No Longer Supports this Version of Microsoft Edge

Spotify No Longer Supports this Version of Microsoft Edge [Fixed]

Introduction When you open Spotify web player on Microsoft Edge, you may receive the error message "Spotify No Longer...
Windows 10 Won't Boot

Windows 10 Won’t Boot With Black Screen? 3 Ways to Fix It

Why Won't Windows 10 Boot Up? If your Windows 10 stops with a black screen, the first question in...

BEST OF ITECHGUIDES

How to get help in Windows 10

How to Get Help in Windows 10 in 5 Easy Ways

Introduction This "How to Get Help in Windows 10" guide discusses 5 easy ways you can find help while...
How to Disable Touchpad in Windows 10 for Dell or HP Laptop

How to Disable Touchpad in Windows 10 for Dell or HP Laptop

Introduction This guide demos how to Disable Touchpad in Windows 10 for a Dell or HP laptop.
Amazon Orders

Amazon Orders: Everything You Need to Know

Introduction Ever wondered whether you can hide some of your Amazon orders? Yes, you can! But how do you...
How to Change Profile Picture on Spotify

How to Change Profile Picture on Spotify (from Desktop or Mobile)

Introduction You can change profile picture on Spotify from the desktop or mobile app. This guide covers the steps...
Update Windows 7 to Windows 10

How to Upgrade Windows 7 to Windows 10 (2 Methods)

Introduction This guide demos 2 methods to update Windows 7 to Windows 10 free: Update...

ADVERTISEMENTS

RECENT POSTS

How to Logout of Amazon App

How to Logout of Amazon App (from Android, iPhone or Windows 10)

This Itechguide teaches you how to logout of Amazon app. The guide offers steps to logout of Amazon app for Android, for...
How to Turn off YouTube Notifications

How to Turn off YouTube Notifications (PC or YouTube Apps)

This Itechguide teaches you how to turn off YouTube notifications. The guide offers steps to turn off YouTube notifications from a PC...
How to Change YouTube Thumbnail

How to Change YouTube Thumbnail (PC or YouTube Studio App)

This Itechguide teaches you how to change YouTube thumbnail. The guide offers steps to change YouTube thumbnail from a PC or...
How to Add Bullet Points in Google Slides

How to Add Bullet Points in Google Slides (Android or iOS Apps or PC)

This Itechguide teaches you how to add bullet points in Google Slides. The guide offers steps to add bullet points in Google...
How to Change Shipping Address on Amazon

How to Change Shipping Address on Amazon

This Itechguide teaches you how to change shipping address on Amazon. The guide offers steps to change shipping address on Amazon:

MUST READ

How to Wave on Facebook from Desktop and Messenger App

How to Wave on Facebook from Desktop and Messenger App

This guide demonstrates how to wave on Facebook. As at the time of writing this guide, you can...
How to Fix Black Screen in Windows 10

How to Fix Black Screen in Windows 10 (4 Methods)

Introduction This guide offers 4 options to fix black screen in Windows 10 after login. A number of users...
How to Burn Windows 10 ISO to USB

How to Burn Windows 10 ISO to USB

Introduction The steps in this guide demos how to burn Windows 10 ISO to USB. Steps...
windows update 0x8024401c

How to Fix Windows Update Error 0x8024401c in Windows 10

Introduction Received Windows Update 0x8024401c error in Windows 10? You have done this and done that yet, the error...

How to Fix DISM Error 87 in Windows Server 2016 and Windows 10

Introduction DISM Error 87 in Windows Server 2016 can be cause by any of the following:

LATEST DEALS

Exclusive Student Offer_Save 10% on selected Surface devices

By using this website you agree to accept our Privacy Policy and Terms & Conditions