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Spotify Web Player may stop working for you with the following error messages: “Spotify Web Player an Error Occurred” or “Oooops, something went wrong. Reload”. This quick guide provides a simple fix for you.
Overview
No matter what may cause Spotify web player to stop working for you, the workaround is to install Firefox User-Agent Switcher or Chrome User-Agent Switcher. Then set the switcher to Microsoft Edge.
If you use Firefox, install user-agent for Firefox. Alternatively, if you use Chrome, install the Chrome switcher. For the steps to install and configure for Chrome, scroll to the end of Firefox steps.
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1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsFix for Firefox (Step 1): Install Firefox User-Agent Switcher
As I said earlier the fix to spotify web player not working is to install user agent for Firefox or chrome.
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Follow the steps below to install and configure Firefox User-Agent Switcher:
- Open Firefox browser (if you are not reading this guide from Firefox). Then copy and paste this URL https://addons.mozilla.org/en-US/firefox/addon/uaswitcher/ to your Firefox browser.
- If you are reading this guide in Firefox, click User-Agent Switcher (opens in a new tab/page) to open the add-on page. The page below opens.
- Click Add to Firefox. Then on the confirmation pop up, click Add. Finally, on the Add-on install confirmation pop up, click Okay, Got It.
Fix for Firefox (Step 2): Configure Firefox User-Agent Switcher
Now that you have installed Firefox User-Agent Switcher, you need to configure it. Here are the steps:
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- From Firefox browser, open Spotify Web Player page (opens in a new tab/page) – https://open.spotify.com
- On Firefox, top right click User-Agent Switcher – Disabled (You MUST Perform this task with https://open.spotify.com open on Firefox browser.
- On the User-Agent switcher, click the check box beside Override for Domain. Then select “https://*.spotify.com”. Finally, beneath Desktop, select Windows / Edge 17.
Refresh Firefox and open http://open.spotify.com. It should no longer display “an Error Occurred” from Firefox.
Fix for Chrome (Step 1): Install Chrome User-Agent Switcher
If you use Spotify Web Player on Google Chrome, use the next steps to install and configure Chrome User-Agent Switcher Add-on.
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- Open Google Chrome browser (if you are not reading this guide from Chrome). Then copy and paste this URL https://chrome.google.com/webstore/detail/user-agent-switcher/dbclpoekepcmadpkeaelmhiheolhjflj?hl=en-US to your Chrome browser.
- If you are reading this guide in Google Chrome, click User-Agent Switcher (opens in a new tab/page) to open the add-on page. The page below opens.
- Click Add to Chrome. Then on the confirmation pop up, click Add Extension.
Fix for Chrome (Step 2): Configure Chrome User-Agent Switcher
Before the Chrome User-Agent Switcher can fix “Spotify Web Player an Error Occurred”, you have to configure it. Here are the steps:
- From Chrome browser, open Spotify Web Player page (opens in a new tab/page) – https://open.spotify.com
- On Chrome, top right click User-Agent Switcher – Has Access to this site [1] (You MUST Perform this task with https://open.spotify.com open on Chrome browser.
- Next, on the Select a Desktop Browser section click Microsoft Edge [3] (To confirm it is Microsoft Edge, hover over the icon). Then beneath the User-Agent: Microsoft Edge on Microsoft Windows [1], enter spotify.com [2]. Reload Spotify Web Player on Chrome. It should now work well. If you receive the error message “Spotify no longer supports this version of Microsoft Edge”, see below for resolution.
Now open Spotify on Chrome, Spotify Web Player should now work as expected.
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After installing and configuring Chrome Browser User-Agent, you may receive the error message “Spotify No Longer Supports This Version of Microsoft Edge”. For the fix click Spotify No Longer Supports This Version of Microsoft Edge (Fixed).
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If after installing User-agent for Chrome, Spotify web player is still not working for you, I strongly recommend you switch to Firefox. For a detailed guide on how to configure Web player to work on Firefox click How to Install Spotify Web Player Hotkeys Extension for Firefox. You could also see Web Player Hotkeys for Firefox.
Conclusion
If Spotify web player stops working for you, the solutions suggested in this guide should fix it for you. Whether you receive “Spotify Web Player an Error Occurred” or “Oooops, something went wrong. Reload” these errors interrupt your ability to enjoy free music from Spotify. My hope is that you have been able to get rid of this annoying error message.
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Lastly, for more guides on music and video streaming, visit our Music & Video Streaming page. This page has more Spotify guides and some YouTube guides as well.
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