Best SBX Alternatives in 2026
The top SBX alternatives are Help Scout, Spark for Teams and Google Groups Collaborative Inbox: 15 email collaboration software our editors would look at instead of SBX, in our ranking order.
SBX: Shared-mailbox assignment and analytics for Microsoft teams, from €6 per user monthly billed annually. Where it falls short: works only with microsoft email, not other providers or channels.
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Best forTeams wanting a mature, full-featured support inbox
A broad support inbox with collaboration, self-service, automation, and AI features.
9.3/10★★★★★Visit Help Scout -
Best forTeams collaborating on email across devices
A cross-device email client for teams coordinating shared inboxes and drafts.
- Shared drafts
- Email approvals
- Email assignment
9.1/10★★★★★Visit Spark -
Best forGroups needing a simple, free shared email queue
A free shared queue for teams that need basic email assignment and resolution tracking.
- Email assignment
8.8/10★★★★☆Visit Google Groups -
Best forBudget-conscious teams sharing customer inboxes
A low-cost shared inbox with assignment, internal discussion, and multichannel support.
8.8/10★★★★☆Visit Zoho TeamInbox -
Best forSupport teams needing omnichannel workflows and SLAs
A capable support workspace with omnichannel tools, automation, and seat-based pricing.
8.7/10★★★★☆Visit Front -
Best forTeams needing email support plus help-center tooling
Hiver pairs collaborative email management with help-desk workflows and knowledge tools.
8.6/10★★★★☆Visit Hiver -
Best forTeams coordinating email and other channels
A shared workspace for email and other channels, with assignments, comments, and automation.
8.5/10★★★★☆Visit Missive -
Best forGmail teams needing routing, drafts, and analytics
A Gmail-focused workspace for shared inboxes, routing, drafts, automation, and analytics.
8.4/10★★★★☆Visit Gmelius -
Best forTeams linking shared email to business records
Connects shared email to business records across cloud, self-hosted, desktop, and mobile options.
- Email assignment
8.2/10★★★★☆Visit Consolidate -
Best forSmall support teams managing email tickets
A focused shared ticket inbox with routing, a knowledge base, and customer portals.
8.1/10★★★★☆Visit SupportBee -
Best forIndividuals and small teams seeking a unified inbox
A flexible email client for consolidating accounts, with team inbox features on paid plans.
8.0/10★★★★☆Visit Spike -
Best forCRM users needing basic shared email alongside sales
A free CRM with shared inbox and email tools, best suited to sales-led teams.
7.9/10★★★★☆Visit HubSpot -
Best forSales teams managing email alongside a sales pipeline
A pipeline-focused sales CRM with email sync, tracking and follow-up automation.
7.8/10★★★★☆Visit Pipedrive -
Best forGmail teams wanting board-based inbox management
Board-based inbox workflows add team coordination and automation inside Gmail.
7.8/10★★★★☆Visit Drag -
Best forSmall teams managing email and other customer channels
A multi-channel shared inbox with team workflows, automation, and tiered pricing.
7.7/10★★★★☆Visit Helpwise
SBX Alternatives: Common Questions
What is the best alternative to SBX?
Help Scout: #1 in our Email Collaboration Software ranking, with an editor score of 9.3 out of 10. A broad support inbox with collaboration, self-service, automation, and AI features.
Is there a free alternative to SBX?
Yes. Help Scout, Spark for Teams, Google Groups Collaborative Inbox, Zoho TeamInbox and Hiver have a free plan or a free tier (7 of the 15 alternatives on this page).
What is the cheapest paid alternative to SBX?
Of the alternatives here that publish a price, Spike starts lowest, at $4/user/mo.
SBX vs Each Alternative
| # | Tool | Free plan | Paid from | Inbox channels | Email assignment | Shared drafts | Email approvals | Score |
|---|---|---|---|---|---|---|---|---|
| 18 | SBX | No | — | Yes | No | No | 7.4 | |
| 1 | Help Scout | Yes | $25/user/mo | — | — | — | — | 9.3 |
| 2 | Spark for Teams | Yes | — | Yes | Yes | Yes | 9.1 | |
| 3 | Google Groups Collaborative Inbox | Yes | — | Yes | No | No | 8.8 | |
| 4 | Zoho TeamInbox | Yes | — | — | — | — | — | 8.8 |
| 5 | Front | No | $25/user/mo | — | — | — | — | 8.7 |
| 6 | Hiver | Yes | $25/user/mo | — | — | — | — | 8.6 |
| 7 | Missive | No | $14/user/mo | — | — | — | — | 8.5 |
| 8 | Gmelius | No | $19/user/mo | — | — | — | — | 8.4 |
| 9 | Consolidate | No | — | Yes | — | — | 8.2 | |
| 10 | SupportBee | No | $17/user/mo | — | — | — | — | 8.1 |
| 11 | Spike | Yes | $4/user/mo | — | — | — | — | 8.0 |
| 12 | HubSpot CRM | Yes | — | — | — | — | — | 7.9 |
| 13 | Pipedrive | No | — | — | — | — | — | 7.8 |
| 14 | Drag | No | $12/user/mo | — | — | — | — | 7.8 |
| 15 | Helpwise | No | $12/user/mo | — | — | — | — | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update