Reputation

Paid#3 of 164 in Review Management SoftwareMulti-Location Marketing PlatformsOnline Reputation Management SoftwareLocal Marketing Software+3 more

Reputation: A broad review-management suite for multi-location organizations that need mobile workflows. Ranked #3 of 164 in Review Management Software by our editors (8.9/10); pricing: Paid; best for large organizations needing mobile workflows.

8.9/10★★★★☆Editor score

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Reputation8.9 Visit Reputation

At a glance

• Editor score
  8.9 / 10
• Pricing
  Paid
• Best for
  Large organizations needing mobile workflows
• Free plan
  No
• Paid from
  $80/site/mo
• Request channels
  Multichannel
• Founded
  2006 · Redwood City, California, United States
• Facts checked
  21 Sep 2026

• Where it wins

  • Monitors and responds to reviews from multiple sources in one dashboard
  • Supports email and SMS requests, reminders, analytics, and AI drafting
  • Offers web, iOS, Android, API, ticketing, widgets, and industry integrations

• Where it doesn't

  • Starts at $80 per location per month with no free plan
  • Advanced surveys and deeper insights require higher-priced plans
  • Enterprise features are designed for organizations with 125+ locations

Our verdict on Reputation

Reputation is a review and customer feedback platform for multi-location brands. It brings together review monitoring, responses, listings, surveys, messaging, analytics, widgets, ticketing, and review requests. Its industry coverage includes healthcare, automotive, hospitality, restaurants, retail, property management, and financial services. The combination of web, iOS, Android, and API access makes it a fit for large organizations that need location-level workflows across teams and mobile devices.

Pricing is organized by location and billed monthly. Rep Core costs $80 per location per month and includes reviews management, collection, requesting, AI responding, business listings, and SEO. Rep Core + Pulse costs $115 per location per month and adds Reputation Insights, AI Reputation Manager, Pulse Analytics, and Basic Customer Surveys. Rep Core + Surveys costs $150 per location per month and adds Advanced Surveys, Email Survey Requesting, Targeted Outreach Campaigns, and Deep Experience Insights. Enterprise uses custom pricing and adds dedicated infrastructure and a Customer Success Manager for organizations designed around 125+ locations.

The platform’s breadth is its main differentiator: it supports Google, Facebook, Yelp, TripAdvisor, Vitals, Apartment Ratings, and other industry-specific sites, while integrations include HubSpot, SFTP, RepConnect, CDK, Entrata, Yardi, RealPage, and other vertical systems. Automated email and SMS requests, response templates, sentiment and rating analytics, review widgets, and Actions ticketing extend the workflow beyond monitoring. Organizations seeking a broad multi-location system with mobile review requests, responses, and feedback workflows should consider Reputation. Smaller teams focused on a lower-cost, narrower review tool may prefer a simpler option.

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Reputation pricing

All 4 Reputation plans and prices →

Reputation fact sheet

Reputation integrations

Reputation lists 500+ integrations on its own site — the 11 named here are the ones its pages call out.

• Google
• Facebook
• Yelp
• Tripadvisor
• Vitals
• Apartment Ratings
• CRM systems
• EHR systems
• Google Analytics
• Adobe Analytics
• Google Tag Manager

Alternatives to Reputation

• BirdeyeA broad review-management suite for monitoring, responding to, and promoting feedback.9.3
• ProvenExpertA broad review management platform with multichannel collection, verification, and analytics.9.1
• ReviewTrackersA broad review management suite for established and multi-location teams.8.8

See all Reputation alternatives →

Reputation vs the competition

• Reputation vs Birdeye
• Reputation vs ProvenExpert
• Reputation vs ReviewTrackers
• Reputation vs REVIEWS.io
• Reputation vs Yotpo Reviews
• Reputation vs Bazaarvoice Ratings & Reviews

Compare Reputation with any tool side by side →

Featured on iTechGuides

Reputation is listed in our Review Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update