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Head-to-head · Review Management Software

Birdeye vs Reputation

  • Updated Nov 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Birdeye #1 in Review Management Software 9.3/10 Pricing on request ✓ 3 of 3 features Visit Birdeye
Reputation #3 in Review Management Software 8.9/10 Paid ✓ 3 of 3 features Visit Reputation

Birdeye leads on 0 checks, Reputation on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBirdeye · 9.3/10

Birdeye scores higher on our rubric for review management software: 9.3 against 8.9 out of 10; our editors rank them #1 and #3.

On request channels, Reputation gives you Multichannel where Birdeye offers Email_and_sms.

Birdeye is the better fit for multi-location brands monitoring many review sites. Reputation is the better fit for large organizations needing mobile workflows.

  • Birdeye fits best

    Multi-location brands monitoring many review sites

  • Reputation fits best

    Large organizations needing mobile workflows

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Side by side

Feature Birdeye 9.3/10 Visit ↗ Reputation 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #1 in Review Management Software #3 in Review Management Software
Best for Multi-location brands monitoring many review sites Large organizations needing mobile workflows
Pricing model Paid Paid
Starting price Pricing on request $80/site/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Tickets, Docs Docs
Integrations 3,000+ integrations 500+ integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Birdeye 3/3 · Reputation 3/3
Monitoring alerts ✓ ✓
AI response assistance ✓ ✓
Review display widgets ✓ ✓
Specs
Review sources Google, Facebook, and 200+ industry review sites Google, Facebook, Yelp, Tripadvisor, Vitals, Apartment Ratings, and 130+ review websites
Request channels Email_and_sms Multichannel
Location limit Not checked yet Not checked yet
Our review
Pros
  • Monitors reviews from more than 200 sites in one platform
  • Supports email and SMS review requests, alerts, and responses
  • Adds AI responses, triage, analytics, widgets, and mobile apps
  • Monitors and responds to reviews from multiple sources in one dashboard
  • Supports email and SMS requests, reminders, analytics, and AI drafting
  • Offers web, iOS, Android, API, ticketing, widgets, and industry integrations
Cons
  • Pricing requires a sales contact and is configured by locations and capabilities
  • AI-assisted responses are currently limited to US-based locations and businesses
  • Its wider customer-experience scope may exceed the needs of single-location teams
  • Starts at $80 per location per month with no free plan
  • Advanced surveys and deeper insights require higher-priced plans
  • Enterprise features are designed for organizations with 125+ locations
Our verdict

Birdeye is a review management and customer experience platform aimed primarily at multi-location brands. It brings reviews from more than 200 sites into a centralized dashboard, where teams can filter feedback, receive email and SMS…

Read the review →

Reputation is a review and customer feedback platform for multi-location brands. It brings together review monitoring, responses, listings, surveys, messaging, analytics, widgets, ticketing, and review requests. Its industry coverage…

Read the review →
  1. BirdeyeReview Management Software 9.3Pricing on request
  2. ReputationReview Management Software 8.9Paid

Strengths and trade-offs

  • Birdeye — where it wins

    • Monitors reviews from more than 200 sites in one platform
    • Supports email and SMS review requests, alerts, and responses
    • Adds AI responses, triage, analytics, widgets, and mobile apps

    Where it doesn't

    • Pricing requires a sales contact and is configured by locations and capabilities
    • AI-assisted responses are currently limited to US-based locations and businesses
    • Its wider customer-experience scope may exceed the needs of single-location teams

  • Reputation — where it wins

    • Monitors and responds to reviews from multiple sources in one dashboard
    • Supports email and SMS requests, reminders, analytics, and AI drafting
    • Offers web, iOS, Android, API, ticketing, widgets, and industry integrations

    Where it doesn't

    • Starts at $80 per location per month with no free plan
    • Advanced surveys and deeper insights require higher-priced plans
    • Enterprise features are designed for organizations with 125+ locations

More comparisons

All review management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update