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Head-to-head · Review Management Software

Birdeye vs GatherUp

  • Updated Nov 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Birdeye #1 in Review Management Software 9.3/10 Pricing on request ✓ 3 of 3 features Visit Birdeye
GatherUp #8 in Review Management Software 8.4/10 14-day trial Free trial✓ 3 of 3 features Visit GatherUp

Birdeye leads on 0 checks, GatherUp on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBirdeye · 9.3/10
  • Free trialonly GatherUp

Birdeye scores higher on our rubric for review management software: 9.3 against 8.4 out of 10; our editors rank them #1 and #8.

On request channels, GatherUp gives you Multichannel where Birdeye offers Email_and_sms.

Birdeye is the better fit for multi-location brands monitoring many review sites. GatherUp is the better fit for businesses needing review defense features.

  • Birdeye fits best

    Multi-location brands monitoring many review sites

  • GatherUp fits best

    Businesses needing review defense features

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Side by side

Feature Birdeye 9.3/10 Visit ↗ GatherUp 8.4/10 Visit ↗
At a glance
Editor score 9.3 8.4
Ranking #1 in Review Management Software #8 in Review Management Software
Best for Multi-location brands monitoring many review sites Businesses needing review defense features
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — 14 days
Deployment Cloud Cloud
Platforms Web Web
Support Email, Tickets, Docs Email, Live chat, Docs
Integrations 3,000+ integrations 500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Birdeye 3/3 · GatherUp 3/3
Monitoring alerts ✓ ✓
AI response assistance ✓ ✓
Review display widgets ✓ ✓
Specs
Review sources Google, Facebook, and 200+ industry review sites Google, Facebook, Yelp, Glassdoor, OpenTable, Indeed, TripAdvisor, Trustpilot, BBB, WebMD, Cars.com
Request channels Email_and_sms Multichannel
Location limit Not checked yet 1 locations
Our review
Pros
  • Monitors reviews from more than 200 sites in one platform
  • Supports email and SMS review requests, alerts, and responses
  • Adds AI responses, triage, analytics, widgets, and mobile apps
  • Monitors reviews across more than 100 sites
  • Combines email and SMS requests with automated reminders
  • Adds suspicious-review detection, AI replies, and reporting
Cons
  • Pricing requires a sales contact and is configured by locations and capabilities
  • AI-assisted responses are currently limited to US-based locations and businesses
  • Its wider customer-experience scope may exceed the needs of single-location teams
  • No free plan; paid access starts at $60 per location monthly
  • Small Business costs $99 monthly for one location
  • SMS marketing and Web-to-Text are excluded from the free trial
Our verdict

Birdeye is a review management and customer experience platform aimed primarily at multi-location brands. It brings reviews from more than 200 sites into a centralized dashboard, where teams can filter feedback, receive email and SMS…

Read the review →

GatherUp is review management and customer experience software for local businesses, multi-location organizations, and digital agencies. It collects customer feedback through email and SMS, sends automated requests and reminders, monitors…

Read the review →
  1. BirdeyeReview Management Software 9.3Pricing on request
  2. GatherUpReview Management Software 8.414-day trial

Strengths and trade-offs

  • Birdeye — where it wins

    • Monitors reviews from more than 200 sites in one platform
    • Supports email and SMS review requests, alerts, and responses
    • Adds AI responses, triage, analytics, widgets, and mobile apps

    Where it doesn't

    • Pricing requires a sales contact and is configured by locations and capabilities
    • AI-assisted responses are currently limited to US-based locations and businesses
    • Its wider customer-experience scope may exceed the needs of single-location teams

  • GatherUp — where it wins

    • Monitors reviews across more than 100 sites
    • Combines email and SMS requests with automated reminders
    • Adds suspicious-review detection, AI replies, and reporting

    Where it doesn't

    • No free plan; paid access starts at $60 per location monthly
    • Small Business costs $99 monthly for one location
    • SMS marketing and Web-to-Text are excluded from the free trial
  • Birdeye9.3/10 · Pricing on request

    A broad review-management suite for monitoring, responding to, and promoting feedback.

    Visit BirdeyeFull verdict →
  • GatherUp8.4/10 · 14-day trial

    A review defense platform with broad monitoring, AI assistance, and multi-location pricing.

    Visit GatherUpFull verdict →

More comparisons

All review management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update