Mitel CX comparisons
Mitel CX is compared head-to-head with Genesys Cloud CX, Amazon Connect and NICE CXone and more: 7 head-to-heads in Call Center Software, each with the specs and prices we checked.
Mitel CX head-to-head
- Mitel CX vs Genesys Cloud CX
- Mitel CX vs Amazon Connect
- Mitel CX vs NICE CXone
- Mitel CX vs RingCentral RingCX
- Mitel CX vs 8x8 Contact Center
- Mitel CX vs Zoom Contact Center
- Mitel CX vs Avaya Experience Platform
Mitel CX vs each of them
| # | Tool | Free plan | Paid from | Inbound calling | Outbound dialer | IVR builder | Digital channel scope | Workforce management | Score |
|---|---|---|---|---|---|---|---|---|---|
| 7 | Mitel CX | Yes | Yes | Yes | Omnichannel | Yes | 8.8 | ||
| 1 | Genesys Cloud CX | No | $75/user/mo | 9.4 | |||||
| 2 | Amazon Connect | No | Yes | Yes | Yes | Omnichannel | Yes | 9.3 | |
| 3 | NICE CXone | No | $110/user/mo | 9.2 | |||||
| 4 | RingCentral RingCX | No | Yes | Yes | Yes | Omnichannel | Yes | 9.1 | |
| 5 | 8x8 Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 9.0 | |
| 6 | Zoom Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 8.9 | |
| 8 | Avaya Experience Platform | No | $48/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 8.7 |
Compare Mitel CX with any call center software
These are the matchups our editors wrote up. The compare tool pairs Mitel CX with any other product in Call Center Software — and up to four at once — from the same checked specs.
Compare Mitel CX with any tool side by side →
Every call center software head-to-head →
Our full Mitel CX verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update