Best CTM Conversation Intelligence Alternatives in 2026
The top CTM Conversation Intelligence alternatives are Verint Speech Analytics, Twilio Conversation Intelligence and Vonage Conversation Analyzer: 15 speech analytics software our editors would look at instead of CTM Conversation Intelligence, in our ranking order.
CTM Conversation Intelligence: A paid conversation intelligence suite with coaching, analysis, automation, and reporting. Where it falls short: no free plan is available.
Switching from CTM Conversation Intelligence? For most speech analytics software buyers the best CTM Conversation Intelligence alternative is Verint Speech Analytics, built for large organizations analyzing recorded calls. On a budget, Jiminny starts at $42/user/mo. Jiminny has a free plan, which CTM Conversation Intelligence does not.
Why People Look for a CTM Conversation Intelligence Alternative
- No free plan is available
- Sales Engage is the only listed plan with live coaching
- Recurring plan fees are paired with usage charges
- No free plan — 1 of the alternatives below has it
Quick Picks by What You Need
- Best overallVerint Speech Analytics9.3
Large organizations analyzing recorded calls
Visit Verint Speech Analytics - Lowest priceJiminny7.9
Paid plans from $42/user/mo
Visit Jiminny - Best free optionJiminny7.9
Has a free plan (CTM Conversation Intelligence has none)
Visit Jiminny
All 15 CTM Conversation Intelligence Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge organizations analyzing recorded calls
- Better than CTM Conversation Intelligence:
- Editor score 9.3 vs 8.0
Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.
- Sentiment analysis
9.3/10★★★★★Visit Verint -
Best forDevelopers needing low-cost omnichannel analysis
- Better than CTM Conversation Intelligence:
- Editor score 9.1 vs 8.0
Low-cost omnichannel conversation analysis for developers building on Twilio.
- Sentiment analysis
9.1/10★★★★★Visit Twilio -
Best forEstablished teams analyzing voice and digital calls
- Better than CTM Conversation Intelligence:
- Editor score 9.0 vs 8.0
A post-call analytics add-on for transcription, sentiment, compliance, and coaching.
- Compliance monitoring
- Coaching features
- Sentiment analysis
9.0/10★★★★☆Visit Vonage -
Best forEnterprise omnichannel contact centers
- Better than CTM Conversation Intelligence:
- Editor score 8.8 vs 8.0
A broad enterprise platform for analyzing voice and digital customer interactions.
- Sentiment analysis
8.8/10★★★★☆Visit CallMiner -
Best forContact centers needing deep QA and compliance
- Better than CTM Conversation Intelligence:
- Editor score 8.7 vs 8.0
A broad contact-center QA and compliance platform with deep omnichannel analysis.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.7/10★★★★☆Visit QEval -
Best forOrganizations needing rigorous automated QA
- Better than CTM Conversation Intelligence:
- Editor score 8.6 vs 8.0
A rigorous omnichannel QA platform for enterprises that need evidence-linked scoring and coaching.
8.6/10★★★★☆Visit Observe.AI -
Best forMultilingual contact centres needing coaching
- Better than CTM Conversation Intelligence:
- Editor score 8.5 vs 8.0
A multilingual analytics suite combining coaching, compliance monitoring, and live agent guidance.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.5/10★★★★☆Visit Feelingstream -
Best forEstablished self-hosted contact centers
- Better than CTM Conversation Intelligence:
- Editor score 8.4 vs 8.0
A broad contact-center analytics platform for teams needing real-time insight and QA.
- Sentiment analysis
8.4/10★★★★☆Visit SESTEK -
Best forContact centers scaling conversation QA
- Better than CTM Conversation Intelligence:
- Editor score 8.3 vs 8.0
Automates conversation QA while adding compliance detection, coaching, and review workflows.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.3/10★★★★☆Visit Balto QA -
Best forSales teams focused on post-call analysis
- Better than CTM Conversation Intelligence:
- Editor score 8.2 vs 8.0
A post-call analytics suite for turning conversations into coaching and compliance actions.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.2/10★★★★☆Visit ExecVision -
Best forTeams needing predictive QA and risk analysis
- Better than CTM Conversation Intelligence:
- Editor score 8.1 vs 8.0
A strong fit for teams that need automated QA, risk detection, and predictive analysis.
- Sentiment analysis
8.1/10★★★★☆Visit Daisee -
Best forSales teams wanting flexible seat pricing
- Better than CTM Conversation Intelligence:
- Free plan
Flexible seat pricing combines conversation intelligence, coaching, and CRM synchronization.
7.9/10★★★★☆Visit Jiminny -
Best forMarketers connecting calls to campaign attribution
A strong choice for marketers linking inbound calls to campaigns, keywords, and outcomes.
7.8/10★★★★☆Visit Invoca -
Best forRevenue teams needing sales QA and coaching
Salesken brings real-time coaching, conversation analysis, QA, and CRM enrichment together.
7.7/10★★★★☆Visit Salesken -
Best forSales teams wanting AI deal insights
A broad conversation-intelligence suite for turning sales calls into deal insights.
7.6/10★★★★☆Visit Modjo
CTM Conversation Intelligence Alternatives: Common Questions
What is the best alternative to CTM Conversation Intelligence?
Verint Speech Analytics: #1 in our Speech Analytics Software ranking, with an editor score of 9.3 out of 10. Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.
Is there a free alternative to CTM Conversation Intelligence?
Yes. Jiminny has a free plan or a free tier.
What is the cheapest paid alternative to CTM Conversation Intelligence?
Of the alternatives here that publish a price, Jiminny starts lowest, at $42/user/mo.
Why do people look for CTM Conversation Intelligence alternatives?
No free plan is available; Sales Engage is the only listed plan with live coaching; Recurring plan fees are paired with usage charges.
How do I switch from CTM Conversation Intelligence?
Export your data from CTM Conversation Intelligence (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel CTM Conversation Intelligence.
How to Switch from CTM Conversation Intelligence
- Export your data from CTM Conversation Intelligence (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel CTM Conversation Intelligence.
CTM Conversation Intelligence vs Each Alternative
| # | Tool | Paid from | Sentiment analysis | Score |
|---|---|---|---|---|
| 12 | CTM Conversation Intelligence | Yes | 8.0 | |
| 1 | Verint Speech Analytics | Yes | 9.3 | |
| 2 | Twilio Conversation Intelligence | $0.002/unit usage-based | Yes | 9.1 |
| 3 | Vonage Conversation Analyzer | Yes | 9.0 | |
| 4 | CallMiner Eureka | Yes | 8.8 | |
| 5 | QEval | Yes | 8.7 | |
| 6 | Observe.AI Conversation Intelligence | 8.6 | ||
| 7 | Feelingstream | Yes | 8.5 | |
| 8 | SESTEK Analytics | Yes | 8.4 | |
| 9 | Balto QA | Yes | 8.3 | |
| 10 | ExecVision | Yes | 8.2 | |
| 11 | Daisee | $99/user/mo | Yes | 8.1 |
| 12 | Jiminny | $42/user/mo | 7.9 | |
| 13 | Invoca | 7.8 | ||
| 14 | Salesken | 7.7 | ||
| 15 | Modjo | 7.6 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update