Virtually OnSite vs Blitzz Visual Remote Assistance

Virtually OnSite7.4Visit Blitzz Visual Remote Assistance7.3Visit

Higher score Virtually OnSite #5 in Remote Video Support Software 7.4/10 From $24/mo · 14-day trial ✓ 4 of 5 features Try Virtually OnSite

vs

Blitzz Visual Remote Assistance #6 in Remote Video Support Software 7.3/10 From $35/user/mo (annual) · 14-day trial ✓ 1 of 5 features Visit Blitzz

• Virtually OnSite fits best

  Small service teams supporting customers remotely

• Blitzz Visual Remote Assistance fits best

  Teams needing app-free support with CRM connections

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Side by side

Feature	Virtually OnSite 7.4/10 Visit ↗	Blitzz Visual Remote Assistance 7.3/10 Visit ↗
At a glance
Editor score	7.4	7.3
Ranking	#5 in Remote Video Support Software	#6 in Remote Video Support Software
Best for	Small service teams supporting customers remotely	Teams needing app-free support with CRM connections
Pricing model	Paid	Paid
Starting price	Not published	$35/user/mo
Free plan	—	—
Free trial	—	—
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email	Email, Tickets, Docs
Compliance	SSO/SAML	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	3 integrations	7 integrations
Built for	Solo, Small business, Mid-market	Small business, Mid-market, Enterprise
Features Virtually OnSite 4/5 · Blitzz Visual Remote Assistance 1/5
Live video sessions	✓ (best)	Not published
Browser-based sessions	✓ (best)	Not published
Co-browsing	—	✓ (best)
Live annotations	✓ (best)	Not published
Session recording	✓ (best)	Not published
Specs
Mobile support	Both	Not published
Our review
Pros	Customers join live camera sessions from a browser link without an app install. Annotations, zoom, and flashlight control help guide customers during a session. Screenshots, recordings, notes, and checklists keep session work documented.	Customers join browser video calls without downloading an app. Screen sharing, live pointers, markup, and OCR support visual troubleshooting. Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.
Cons	There is no ongoing free plan; the trial lasts 14 days or 15 sessions. The Solo plan’s saved session history is limited to 90 days. Support is listed through email, with no other support channel specified.	No free plan; Professional starts at $35 per user per month, billed annually. Enterprise features such as SSO/SAML are reserved for the Enterprise plan. Support is listed through email, tickets, and documentation.
Our verdict	Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review →	Blitzz Visual Remote Assistance, also marketed as Blitzz Concierge, connects support agents and customers through browser-based video sessions. It is aimed at contact centers and field service teams handling equipment troubleshooting,… Read the review →

Strengths and trade-offs

• Virtually OnSite — where it wins

  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.

  Where it doesn't

  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.

• Blitzz Visual Remote Assistance — where it wins

  • Customers join browser video calls without downloading an app.
  • Screen sharing, live pointers, markup, and OCR support visual troubleshooting.
  • Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.

  Where it doesn't

  • No free plan; Professional starts at $35 per user per month, billed annually.
  • Enterprise features such as SSO/SAML are reserved for the Enterprise plan.
  • Support is listed through email, tickets, and documentation.

• Virtually OnSite7.4/10 · From $24/mo · 14-day trial

  App-free customer video sessions with annotations and saved records, from $24 per month.

  Try Virtually OnSiteFull verdict →
• Blitzz Visual Remote Assistance7.3/10 · From $35/user/mo (annual) · 14-day trial

  App-free visual support with screen sharing, markup, OCR, and CRM integrations.

  Visit BlitzzFull verdict →