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Head-to-head · Remote Video Support Software

Virtually OnSite vs GoShowMe

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Virtually OnSite #7 in Remote Video Support Software 7.7/10 14-day trial Free trial✓ 4 of 5 features Try Virtually OnSite
GoShowMe #8 in Remote Video Support Software 7.6/10 14-day trial Free trial✓ 3 of 5 features Visit GoShowMe

Virtually OnSite leads on 1 check, GoShowMe on 1, and 5 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVirtually OnSite · 7.7/10
  • Lowest starting priceGoShowMe · $19/seat/mo
  • Free trialboth
  • Most featuresVirtually OnSite · 4 of 5

Virtually OnSite scores higher on our rubric for remote video support software: 7.7 against 7.6 out of 10; our editors rank them #7 and #8.

GoShowMe is cheaper to start at $19/user/mo against $24/user/mo. Virtually OnSite offers session recording; GoShowMe doesn't.

Virtually OnSite is the better fit for small service teams supporting customers remotely. GoShowMe is the better fit for technicians needing simple mobile visual inspections.

  • Virtually OnSite fits best

    Small service teams supporting customers remotely

  • GoShowMe fits best

    Technicians needing simple mobile visual inspections

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Side by side

Feature Virtually OnSite 7.7/10 Visit ↗ GoShowMe 7.6/10 Visit ↗
At a glance
Editor score 7.7 7.6
Ranking #7 in Remote Video Support Software #8 in Remote Video Support Software
Best for Small service teams supporting customers remotely Technicians needing simple mobile visual inspections
Pricing model Paid Paid
Starting price $24/mo $19/seat/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web, iOS, Android
Support Email Email
Built for Solo, Small business, Mid-market Small business, Mid-market, Enterprise
Features Virtually OnSite 4/5 · GoShowMe 3/5
Live video sessions ✓ ✓
Browser-based sessions ✓ ✓
Co-browsing — —
Live annotations ✓ ✓
Session recording ✓ (best) —
Specs
Mobile support Both Both
Our review
Pros
  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.
  • One-time links let customers join from a mobile browser without an app or account
  • Live annotations, freeze frames, snapshots, voice, and chat support guided inspections
  • Vision AI analysis plus CSV/PDF outcome reports support documented troubleshooting
Cons
  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.
  • Camera streams are not recorded, limiting post-session review
  • Starter is a trial plan rather than an ongoing free tier
  • Advanced collaboration and helpdesk integrations require the Team plan
Our verdict

Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the…

Read the review →

GoShowMe connects support technicians and customers through a one-time camera-session link. Customers join from a mobile browser without installing an app or creating an account, while technicians guide troubleshooting with live video,…

Read the review →
  1. Virtually OnSiteRemote Video Support Software 7.714-day trial
  2. GoShowMeRemote Video Support Software 7.614-day trial

Strengths and trade-offs

  • Virtually OnSite — where it wins

    • Customers join live camera sessions from a browser link without an app install.
    • Annotations, zoom, and flashlight control help guide customers during a session.
    • Screenshots, recordings, notes, and checklists keep session work documented.

    Where it doesn't

    • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
    • The Solo plan’s saved session history is limited to 90 days.
    • Support is listed through email, with no other support channel specified.

  • GoShowMe — where it wins

    • One-time links let customers join from a mobile browser without an app or account
    • Live annotations, freeze frames, snapshots, voice, and chat support guided inspections
    • Vision AI analysis plus CSV/PDF outcome reports support documented troubleshooting

    Where it doesn't

    • Camera streams are not recorded, limiting post-session review
    • Starter is a trial plan rather than an ongoing free tier
    • Advanced collaboration and helpdesk integrations require the Team plan

More comparisons

All remote video support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update