Head-to-head · Remote Video Support Software
Virtually OnSite vs GoShowMe
Virtually OnSite leads on 1 check, GoShowMe on 0, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreVirtually OnSite · 8.2/10
- Most featuresVirtually OnSite · 4 of 5
Virtually OnSite scores higher on our rubric for remote video support software: 8.2 against 7.2 out of 10; our editors rank them #7 and #8.
Virtually OnSite offers session recording; GoShowMe doesn't.
Virtually OnSite is the better fit for small service teams supporting customers remotely. GoShowMe is the better fit for technicians needing simple mobile visual inspections.
- Virtually OnSite fits best
Small service teams supporting customers remotely
- GoShowMe fits best
Technicians needing simple mobile visual inspections
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Side by side
| Feature | Virtually OnSite 8.2/10 Visit ↗ | GoShowMe 7.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.2 | 7.2 |
| Ranking | #7 in Remote Video Support Software | #8 in Remote Video Support Software |
| Best for | Small service teams supporting customers remotely | Technicians needing simple mobile visual inspections |
| Pricing model | Paid | Paid |
| Starting price | Not published | $19/user/mo |
| Free plan | — | — |
| Free trial | — | — |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | ||
| Built for | Solo, Small business, Mid-market | Small business, Mid-market, Enterprise |
| Features Virtually OnSite 4/5 · GoShowMe 3/5 | ||
| Live video sessions | ✓ | ✓ |
| Browser-based sessions | ✓ | ✓ |
| Co-browsing | — | — |
| Live annotations | ✓ | ✓ |
| Session recording | ✓ (best) | — |
| Specs | ||
| Mobile support | Both | Both |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review → |
GoShowMe connects support technicians and customers through a one-time camera-session link. Customers join from a mobile browser without installing an app or creating an account, while technicians guide troubleshooting with live video,… Read the review → |
Strengths and trade-offs
Virtually OnSite — where it wins
- Customers join live camera sessions from a browser link without an app install.
- Annotations, zoom, and flashlight control help guide customers during a session.
- Screenshots, recordings, notes, and checklists keep session work documented.
Where it doesn't
- There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
- The Solo plan’s saved session history is limited to 90 days.
- Support is listed through email, with no other support channel specified.
GoShowMe — where it wins
- One-time links let customers join from a mobile browser without an app or account
- Live annotations, freeze frames, snapshots, voice, and chat support guided inspections
- Vision AI analysis plus CSV/PDF outcome reports support documented troubleshooting
Where it doesn't
- Camera streams are not recorded, limiting post-session review
- Starter is a trial plan rather than an ongoing free tier
- Advanced collaboration and helpdesk integrations require the Team plan
- Virtually OnSite8.2/10 · From $24/mo · 14-day trial
App-free customer video sessions with annotations and saved records, from $24 per month.
Try Virtually OnSiteFull verdict → - GoShowMe7.2/10 · From $19/user/mo · 14-day trial
A focused mobile inspection tool with voice, annotations, and AI frame analysis.
Visit GoShowMeFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026