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Head-to-head · IT Problem Management Software

Virima ITSM vs TechExcel ServiceWise

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima
TechExcel ServiceWise #9 in IT Problem Management Software 8.4/10 30-day trial Free trial✓ 5 of 5 features Visit TechExcel

Virima ITSM leads on 0 checks, TechExcel ServiceWise on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVirima ITSM · 9.2/10
  • Free trialonly TechExcel ServiceWise

Virima ITSM scores higher on our rubric for it problem management software: 9.2 against 8.4 out of 10; our editors rank them #2 and #9.

On deployment options, TechExcel ServiceWise gives you Hybrid where Virima ITSM offers Cloud.

Virima ITSM is the better fit for enterprise teams needing deep problem analysis. TechExcel ServiceWise is the better fit for mid-market teams seeking priced ITIL workflows.

  • Virima ITSM fits best

    Enterprise teams needing deep problem analysis

  • TechExcel ServiceWise fits best

    Mid-market teams seeking priced ITIL workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Virima ITSM 9.2/10 Visit ↗ TechExcel ServiceWise 8.4/10 Visit ↗
At a glance
Editor score 9.2 8.4
Ranking #2 in IT Problem Management Software #9 in IT Problem Management Software
Best for Enterprise teams needing deep problem analysis Mid-market teams seeking priced ITIL workflows
Pricing model Paid Paid
Starting price $4,740/yr $20/user/mo
Free plan — —
Free trial — 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop
Platforms Web, Windows, macOS, Linux Web, Windows
Support Email, Phone, Docs · 24/7 Email, Live chat, Phone, Tickets, Docs
Integrations 15 integrations 5 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Virima ITSM 5/5 · TechExcel ServiceWise 5/5
Root-cause analysis ✓ ✓
Known-error database ✓ ✓
Workaround tracking ✓ ✓
Incident linking ✓ ✓
Permanent-fix tracking ✓ ✓
Specs
Deployment options Cloud Hybrid
Our review
Pros
  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations
  • ITIL incident, change, and problem-management workflows
  • Known-error records capture root causes and workarounds
  • Hybrid deployment with web, Windows, API, and mobile access
Cons
  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise
  • No free plan is available
  • SOAP-based integration API may limit newer integration patterns
  • Published highlights are identical for Professional and Enterprise
Our verdict

Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with…

Read the review →

TechExcel ServiceWise is an IT service management and helpdesk platform for internal service desks, support teams, and larger service organizations. Its scope covers ticketing, employee self-service, SLA management, knowledge management,…

Read the review →
  1. Virima ITSMIT Problem Management Software 9.2Paid
  2. TechExcel ServiceWiseIT Problem Management Software 8.430-day trial

Strengths and trade-offs

  • Virima ITSM — where it wins

    • Recurring-incident analysis and root-cause investigation
    • Known errors, workarounds, test plans and resolution tracking
    • Discovery, CMDB, service mapping and broad ITSM integrations

    Where it doesn't

    • Business Pro starts at $4,740 a year, billed annually
    • No free plan is included
    • Unlimited discovery installations and private hosting require Enterprise

  • TechExcel ServiceWise — where it wins

    • ITIL incident, change, and problem-management workflows
    • Known-error records capture root causes and workarounds
    • Hybrid deployment with web, Windows, API, and mobile access

    Where it doesn't

    • No free plan is available
    • SOAP-based integration API may limit newer integration patterns
    • Published highlights are identical for Professional and Enterprise
  • Virima ITSM9.2/10 · Paid

    A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

    Visit VirimaFull verdict →
  • TechExcel ServiceWise8.4/10 · 30-day trial

    A priced ITIL service desk with strong problem-management records and hybrid deployment.

    Visit TechExcelFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update