TechExcel ServiceWise
TechExcel ServiceWise: A priced ITIL service desk with strong problem-management records and hybrid deployment. Ranked #9 of 39 in IT Problem Management Software by our editors (8.4/10); pricing: 30-day trial; best for mid-market teams seeking priced ITIL workflows.
At a glance
- Editor score8.4 / 10
- Pricing30-day trial
- Best forMid-market teams seeking priced ITIL workflows
- Free planNo
- Paid from$20/user/mo
- Root-cause analysisYes
- Facts checked20 Sep 2026
Where it wins
- ITIL incident, change, and problem-management workflows
- Known-error records capture root causes and workarounds
- Hybrid deployment with web, Windows, API, and mobile access
Where it doesn't
- No free plan is available
- SOAP-based integration API may limit newer integration patterns
- Published highlights are identical for Professional and Enterprise
Our verdict on TechExcel ServiceWise
TechExcel ServiceWise is an IT service management and helpdesk platform for internal service desks, support teams, and larger service organizations. Its scope covers ticketing, employee self-service, SLA management, knowledge management, reporting, asset and configuration-item management, and ITIL-oriented incident, change, and problem processes. Problem-management teams can connect incidents, document root causes and workarounds in known-error records, and track permanent fixes. Web and Windows interfaces, mobile access to tickets, tasks, and reports, and cloud or on-premises deployment support a range of service desk environments.
Pricing is structured around two paid monthly plans. Professional costs $20 per user per month and includes Ticketing, Self Service Portal, SLA Management, Email Notification & Escalation, Sub Task Management, and Workflow Process Management. Enterprise costs $35 per user per month and lists the same published highlights. A 30-day free trial is available, while there is no free plan. Teams comparing tiers should therefore focus on the differences in their commercial agreement or broader product configuration rather than the listed plan features. The pricing model fits organizations budgeting per user and wanting a defined entry point for ITIL workflows.
ServiceWise is particularly suited to teams that need more than incident queues: customizable workflows, triggers, routing, escalations, dashboards, reporting, assets, configuration items, and published incident resolutions extend the platform across service operations. Integrations include Microsoft SCCM, OCS Inventory, Rally, DevSuite, and Active Directory, with a SOAP-based third-party integration API. Choose it when root-cause analysis, known-error management, incident linking, permanent-fix tracking, and hybrid deployment are central requirements. Teams seeking a free entry tier, clearly differentiated published plan features, or a modern integration approach centered on newer API patterns should consider alternatives.
Your product? Our editors can test TechExcel ServiceWise in depth and publish a review, labelled as paid · from $149/mo →
TechExcel ServiceWise pricing
All 2 TechExcel ServiceWise plans and prices →
TechExcel ServiceWise fact sheet
| Free plan | No |
|---|---|
| Paid from | $20/user/mo |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Yes |
| Permanent-fix tracking | Yes |
| Deployment options | Hybrid |
| Free trial | 30 days |
| Deployment | Cloud, Self-hosted, Desktop |
| Platforms | Web, Windows |
| Support | Email, Live chat, Phone, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Microsoft SCCM, OCS Inventory, Rally, DevSuite, Active Directory See all → |
| Pricing | 30-day trial (source) |
| Website | techexcel.com |
| Facts checked | 20 Sep 2026 |
TechExcel ServiceWise integrations
TechExcel ServiceWise lists 5 integrations on its own site.
- Microsoft SCCM
- OCS Inventory
- Rally
- DevSuite
- Active Directory
See all TechExcel ServiceWise integrations →
Alternatives to TechExcel ServiceWise
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
See all TechExcel ServiceWise alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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