ViiBE vs Cobrowse.io

ViiBE8.7Visit Cobrowse.io8.4Visit

Higher score ViiBE #6 in Video Customer Support Software 8.7/10 Pricing on request ✓ 4 of 4 features Visit ViiBE

vs

Cobrowse.io #7 in Video Customer Support Software 8.4/10 Paid ✓ 4 of 4 features Visit Cobrowse.io

• ViiBE fits best

  Field and expert-assisted customer support

• Cobrowse.io fits best

  Affordable web-and-mobile co-browsing teams

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Side by side

Feature	ViiBE 8.7/10 Visit ↗	Cobrowse.io 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#6 in Video Customer Support Software	#7 in Video Customer Support Software
Best for	Field and expert-assisted customer support	Affordable web-and-mobile co-browsing teams
Pricing model	Paid	Paid
Starting price	Pricing on request	$18/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, iOS, Android
Support	Email, Phone	Email, Tickets, Docs
Integrations	10+ integrations	50+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ViiBE 4/4 · Cobrowse.io 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Real-time video with front- and rear-camera sharing Co-browsing, screen sharing, annotations, and file exchange Archived sessions with AI tagging of key moments	Web plan includes all features at $18 per agent monthly, billed annually Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control Offers 11 integrations plus self-hosted and on-premises deployment options
Cons	Access is listed for web rather than multiple platforms Pricing is handled through contact sales and demo requests Its strongest workflows focus on visual and technical support	No free plan is listed The $18 rate applies to web; web and mobile apps cost $36 Large agent counts and self-hosting are reserved for the Custom plan
Our verdict	ViiBE is a browser-based remote visual support platform from Praxedo for field-service teams, contact centers, technicians, customers, and subject-matter experts. It connects participants through real-time video calls and lets them share… Read the review →	Cobrowse.io is a customer-support co-browsing platform for teams that need to guide customers through websites, mobile applications, third-party sites, and PDF content. It supports real-time collaboration between human or AI agents and… Read the review →

Strengths and trade-offs

• ViiBE — where it wins

  • Real-time video with front- and rear-camera sharing
  • Co-browsing, screen sharing, annotations, and file exchange
  • Archived sessions with AI tagging of key moments

  Where it doesn't

  • Access is listed for web rather than multiple platforms
  • Pricing is handled through contact sales and demo requests
  • Its strongest workflows focus on visual and technical support

• Cobrowse.io — where it wins

  • Web plan includes all features at $18 per agent monthly, billed annually
  • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
  • Offers 11 integrations plus self-hosted and on-premises deployment options

  Where it doesn't

  • No free plan is listed
  • The $18 rate applies to web; web and mobile apps cost $36
  • Large agent counts and self-hosting are reserved for the Custom plan

• ViiBE8.7/10 · Pricing on request

  A visual support workspace for diagnosing issues with customers, agents, and field experts.

  Visit ViiBEFull verdict →
• Cobrowse.io8.4/10 · Paid

  A focused co-browsing platform with strong visual assistance and flexible deployment options.

  Visit Cobrowse.ioFull verdict →