Total Service vs Field Ascend

Total Service9.3Visit Field Ascend8.4Visit

Higher score Total Service #2 in Elevator Service Software 9.3/10 Pricing on request ✓ 7 of 7 features Visit Total Service

vs

Field Ascend #11 in Elevator Service Software 8.4/10 30-day trial Free trial✓ 7 of 7 features Visit Field Ascend

• Total Service fits best

  Established firms needing broad operations and payroll

• Field Ascend fits best

  Small elevator service teams managing field work

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Side by side

Feature	Total Service 9.3/10 Visit ↗	Field Ascend 8.4/10 Visit ↗
At a glance
Editor score	9.3	8.4
Ranking	#2 in Elevator Service Software	#11 in Elevator Service Software
Best for	Established firms needing broad operations and payroll	Small elevator service teams managing field work
Pricing model	Paid	Paid
Starting price	Pricing on request	$13/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone	Email
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Total Service 7/7 · Field Ascend 7/7
Elevator asset register	✓	✓
Inspection workflows	✓	✓
Preventive maintenance	✓	✓
Service dispatch	✓	✓
Technician mobile app	✓	✓
Service contract management	✓	✓
Compliance records	✓	✓
Our review
Pros	Covers dispatch, assets, contracts, inspections, costing, and financials Supports union, certified, prevailing-wage, and multi-state payroll Mobile apps, customer portals, templates, and AI support field operations	$13 per user monthly Pro plan with a 30-day trial Elevator-focused maintenance, inspection, dispatch, and asset workflows Web, iOS, and Android apps with offline-capable mobile workflows
Cons	Quote-based pricing requires a sales conversation Broad functionality may exceed the needs of smaller firms TS Cloud is described as being in controlled beta	No free plan beyond the 30-day trial Feature depth is narrower than broader field-service platforms Custom workflows require a tailored onboarding and planning process
Our verdict	Total Service is a cloud enterprise resource planning platform for independent elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch and technician scheduling together with equipment records, service history,… Read the review →	Field Ascend is cloud-based field service management software for elevator maintenance and repair contractors. It is designed for small and mid-sized service companies, as well as larger multi-location operations, with tools for recurring… Read the review →

Strengths and trade-offs

• Total Service — where it wins

  • Covers dispatch, assets, contracts, inspections, costing, and financials
  • Supports union, certified, prevailing-wage, and multi-state payroll
  • Mobile apps, customer portals, templates, and AI support field operations

  Where it doesn't

  • Quote-based pricing requires a sales conversation
  • Broad functionality may exceed the needs of smaller firms
  • TS Cloud is described as being in controlled beta

• Field Ascend — where it wins

  • $13 per user monthly Pro plan with a 30-day trial
  • Elevator-focused maintenance, inspection, dispatch, and asset workflows
  • Web, iOS, and Android apps with offline-capable mobile workflows

  Where it doesn't

  • No free plan beyond the 30-day trial
  • Feature depth is narrower than broader field-service platforms
  • Custom workflows require a tailored onboarding and planning process

• Total Service9.3/10 · Pricing on request

  A broad service ERP for established contractors managing operations, payroll, assets, and financials.

  Visit Total ServiceFull verdict →
• Field Ascend8.4/10 · 30-day trial

  A low-cost mobile service platform for elevator maintenance, dispatch, and repair work.

  Visit Field AscendFull verdict →