TOPdesk vs SolarWinds Service Desk

TOPdesk8.2Visit SolarWinds Service Desk8.1Visit

Higher score TOPdesk #6 in IT Change Management Software 8.2/10 Paid ✓ 1 of 6 features Visit TOPdesk

vs

SolarWinds Service Desk #7 in IT Change Management Software 8.1/10 30-day trial Free trial✓ 1 of 6 features Visit SolarWinds

• TOPdesk fits best

  Established teams needing broad service desk coverage

• SolarWinds Service Desk fits best

  Mid-sized teams wanting feature-rich paid ITSM

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Side by side

Feature	TOPdesk 8.2/10 Visit ↗	SolarWinds Service Desk 8.1/10 Visit ↗
At a glance
Editor score	8.2	8.1
Ranking	#6 in IT Change Management Software	#7 in IT Change Management Software
Best for	Established teams needing broad service desk coverage	Mid-sized teams wanting feature-rich paid ITSM
Pricing model	Paid	Paid
Starting price	£51/user/mo	$39/seat/mo
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs, Community	Email, Live chat, Phone, Community · 24/7
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	100+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features TOPdesk 1/6 · SolarWinds Service Desk 1/6
Risk assessment	Not checked yet	Not checked yet
Approval workflows	✓	✓
Change calendar	Not checked yet	Not checked yet
Emergency changes	Not checked yet	Not checked yet
Change audit trail	Not checked yet	Not checked yet
CMDB linking	Not checked yet	Not checked yet
Our review
Pros	Change workflows with multi-level approvals, SLAs, and service windows CMDB, asset management, self-service, knowledge base, and reporting Web, mobile, API, self-hosted deployment, and broad integrations	Structured change processes with approvals, templates, and workflows CMDB, asset management, SLAs, self-service, and knowledge tools Web, mobile, API access, and integrations with major business systems
Cons	Paid plans start at £51 per agent per month Change Management begins with the Engaged plan The broad feature set may exceed narrow service desk needs	No free plan; the trial lasts 30 days Pricing starts at $39 per technician monthly with annual billing AI and advanced automation capabilities require higher-tier plans
Our verdict	TOPdesk is service management software for IT and other internal service teams. It combines incident and request handling with knowledge management, self-service portals, asset records, CMDB, dashboards, reporting, service-level… Read the review →	SolarWinds Service Desk is a cloud-based IT service management platform for IT teams supporting employees and managing operational change. Its scope extends beyond change control into incident, problem, and release management, service… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Change workflows with multi-level approvals, SLAs, and service windows
  • CMDB, asset management, self-service, knowledge base, and reporting
  • Web, mobile, API, self-hosted deployment, and broad integrations

  Where it doesn't

  • Paid plans start at £51 per agent per month
  • Change Management begins with the Engaged plan
  • The broad feature set may exceed narrow service desk needs

• SolarWinds Service Desk — where it wins

  • Structured change processes with approvals, templates, and workflows
  • CMDB, asset management, SLAs, self-service, and knowledge tools
  • Web, mobile, API access, and integrations with major business systems

  Where it doesn't

  • No free plan; the trial lasts 30 days
  • Pricing starts at $39 per technician monthly with annual billing
  • AI and advanced automation capabilities require higher-tier plans

• TOPdesk8.2/10 · Paid

  Broad service management coverage for established teams with change control needs.

  Visit TOPdeskFull verdict →
• SolarWinds Service Desk8.1/10 · 30-day trial

  A broad ITSM suite for teams that need governed change management and service operations.

  Visit SolarWindsFull verdict →