Teamwork Desk vs Hiver

Teamwork Desk9.1Visit Hiver8.7Visit

Higher score Teamwork Desk #2 in Customer Service Email Management Software 9.1/10 30-day trial Free trial✓ 1 of 4 features Visit Teamwork Desk

vs

Hiver #5 in Customer Service Email Management Software 8.7/10 7-day trial Free planFree trial✓ 1 of 4 features Visit Hiver

• Teamwork Desk fits best

  Teams wanting full ticketing at a lower entry price

• Hiver fits best

  Teams that need a Gmail-style inbox plus ticketing

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Side by side

Feature	Teamwork Desk 9.1/10 Visit ↗	Hiver 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#2 in Customer Service Email Management Software	#5 in Customer Service Email Management Software
Best for	Teams wanting full ticketing at a lower entry price	Teams that need a Gmail-style inbox plus ticketing
Pricing model	Paid	Paid
Starting price	$9.50/user/mo (best)	$25/user/mo
Free plan	—	✓ (best)
Free trial	30 days	7 days
Free trial length	30 days · no card needed	7 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile, Browser extension
Platforms	Web, iOS, Android	Web, iOS, Android, Chrome extension
Support	Email, Tickets, Docs	Email, Live chat, Docs · 24/7
Compliance	HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	13 integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Teamwork Desk 1/4 · Hiver 1/4
Gmail integration	Not checked yet	Not checked yet
Shared inbox	✓	✓
Ticket workflows	Not checked yet	Not checked yet
Internal collaboration	Not checked yet	Not checked yet
Specs
Supported channels	Not checked yet	Not checked yet
Our review
Pros	Starter includes 10 seats, a customer portal, and a Help Docs site. Automation, shared inboxes, SLAs, live chat, and reporting cover core support work. Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.	Combines shared inboxes with ticket assignment, status tracking, and ownership Growth includes a Help Center and rule-based automations Pro and Elite add customer-facing, analytics, and AI capabilities
Cons	No free plan; access begins with a paid plan after a 30-day trial. SLAs and full reporting are listed under Premium, not Starter. Plan prices beyond Starter are not included in the published pricing details here.	The free plan is limited to two seats SLAs, customer portal, and API access start at Pro Growth costs $35 per user monthly or $25 with annual billing
Our verdict	Teamwork Desk turns customer emails into tickets and gives support teams shared and unified inboxes for managing requests. The product also includes ticket assignment, automation, a customer portal, Help Docs, and reporting. It is aimed at… Read the review →	Hiver brings shared inboxes and ticketing to customer service work, with options for support, finance, IT, HR, and other customer-facing teams. Hiver in Gmail adds collaboration and workflows inside Gmail, while Hiver Omni is a standalone… Read the review →

Strengths and trade-offs

• Teamwork Desk — where it wins

  • Starter includes 10 seats, a customer portal, and a Help Docs site.
  • Automation, shared inboxes, SLAs, live chat, and reporting cover core support work.
  • Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.

  Where it doesn't

  • No free plan; access begins with a paid plan after a 30-day trial.
  • SLAs and full reporting are listed under Premium, not Starter.
  • Plan prices beyond Starter are not included in the published pricing details here.

• Hiver — where it wins

  • Combines shared inboxes with ticket assignment, status tracking, and ownership
  • Growth includes a Help Center and rule-based automations
  • Pro and Elite add customer-facing, analytics, and AI capabilities

  Where it doesn't

  • The free plan is limited to two seats
  • SLAs, customer portal, and API access start at Pro
  • Growth costs $35 per user monthly or $25 with annual billing

• Teamwork Desk9.1/10 · 30-day trial

  Full ticketing starts at $9.50 per user per month with annual billing.

  Visit Teamwork DeskFull verdict →
• Hiver8.7/10 · 7-day trial

  A Gmail-style support inbox that adds ticketing, automation, and higher-tier service tools.

  Visit HiverFull verdict →