Teamwork Desk vs FreeScout

Teamwork Desk9.1Visit FreeScout8.8Visit

Higher score Teamwork Desk #2 in Customer Service Email Management Software 9.1/10 30-day trial Free trial✓ 1 of 4 features Visit Teamwork Desk

vs

FreeScout #4 in Customer Service Email Management Software 8.8/10 Free plan Free plan✓ 1 of 4 features Visit FreeScout

• Teamwork Desk fits best

  Teams wanting full ticketing at a lower entry price

• FreeScout fits best

  Teams wanting a flexible, self-hosted help desk

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Side by side

Feature	Teamwork Desk 9.1/10 Visit ↗	FreeScout 8.8/10 Visit ↗
At a glance
Editor score	9.1	8.8
Ranking	#2 in Customer Service Email Management Software	#4 in Customer Service Email Management Software
Best for	Teams wanting full ticketing at a lower entry price	Teams wanting a flexible, self-hosted help desk
Pricing model	Paid	Free
Starting price	$9.50/user/mo	Free
Free plan	—	✓ (best)
Free trial	30 days	—
Deployment	Cloud, Mobile	Self-hosted, Cloud, Mobile
Platforms	Web, iOS, Android	Web, Windows, Linux, iOS, Android
Support	Email, Tickets, Docs	Email, Community, Docs
Compliance	HIPAA, SSO/SAML, 2FA	GDPR, SSO/SAML, 2FA
Integrations	13 integrations	13 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Teamwork Desk 1/4 · FreeScout 1/4
Gmail integration	Not checked yet	Not checked yet
Shared inbox	✓	✓
Ticket workflows	Not checked yet	Not checked yet
Internal collaboration	Not checked yet	Not checked yet
Specs
Supported channels	Not checked yet	Not checked yet
Our review
Pros	Starter includes 10 seats, a customer portal, and a Help Docs site. Automation, shared inboxes, SLAs, live chat, and reporting cover core support work. Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.	Unlimited agents, tickets, and mailboxes in the free core Email ticketing with workflows, SLAs, internal notes, and saved replies Optional modules extend it with a portal, help center, and channels
Cons	No free plan; access begins with a paid plan after a 30-day trial. SLAs and full reporting are listed under Premium, not Starter. Plan prices beyond Starter are not included in the published pricing details here.	Self-hosting means your team manages deployment and upkeep Optional modules are sold separately from the free core Channel and integration extensions may require additional modules
Our verdict	Teamwork Desk turns customer emails into tickets and gives support teams shared and unified inboxes for managing requests. The product also includes ticket assignment, automation, a customer portal, Help Docs, and reporting. It is aimed at… Read the review →	FreeScout brings customer email into a shared inbox and help desk that teams host themselves. The free, open-source core is aimed at organizations that want control over their support setup, including teams of different sizes prepared to… Read the review →

Strengths and trade-offs

• Teamwork Desk — where it wins

  • Starter includes 10 seats, a customer portal, and a Help Docs site.
  • Automation, shared inboxes, SLAs, live chat, and reporting cover core support work.
  • Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.

  Where it doesn't

  • No free plan; access begins with a paid plan after a 30-day trial.
  • SLAs and full reporting are listed under Premium, not Starter.
  • Plan prices beyond Starter are not included in the published pricing details here.

• FreeScout — where it wins

  • Unlimited agents, tickets, and mailboxes in the free core
  • Email ticketing with workflows, SLAs, internal notes, and saved replies
  • Optional modules extend it with a portal, help center, and channels

  Where it doesn't

  • Self-hosting means your team manages deployment and upkeep
  • Optional modules are sold separately from the free core
  • Channel and integration extensions may require additional modules

• Teamwork Desk9.1/10 · 30-day trial

  Full ticketing starts at $9.50 per user per month with annual billing.

  Visit Teamwork DeskFull verdict →
• FreeScout8.8/10 · Free plan

  A flexible email help desk for teams prepared to manage their own hosting.

  Visit FreeScoutFull verdict →