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Head-to-head · Customer Service Email Management Software

Teamwork Desk vs Gmelius

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Teamwork Desk #2 in Customer Service Email Management Software 9.1/10 30-day trial Free trial✓ 1 of 4 features Visit Teamwork Desk
Gmelius #7 in Customer Service Email Management Software 8.5/10 7-day trial Free trial✓ 0 of 4 features Visit Gmelius

Teamwork Desk leads on 1 check, Gmelius on 0, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTeamwork Desk · 9.1/10
  • Lowest starting priceTeamwork Desk · $9.50/user/mo
  • Free trialboth
  • Most featuresTeamwork Desk · 1 of 4

Teamwork Desk scores higher on our rubric for customer service email management software: 9.1 against 8.5 out of 10; our editors rank them #2 and #7.

Teamwork Desk is cheaper to start at $9.50/user/mo against $19/user/mo.

Teamwork Desk is the better fit for teams wanting full ticketing at a lower entry price. Gmelius is the better fit for google Workspace teams managing shared support addresses.

  • Teamwork Desk fits best

    Teams wanting full ticketing at a lower entry price

  • Gmelius fits best

    Google Workspace teams managing shared support addresses

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Side by side

Feature Teamwork Desk 9.1/10 Visit ↗ Gmelius 8.5/10 Visit ↗
At a glance
Editor score 9.1 8.5
Ranking #2 in Customer Service Email Management Software #7 in Customer Service Email Management Software
Best for Teams wanting full ticketing at a lower entry price Google Workspace teams managing shared support addresses
Pricing model Paid Paid
Starting price $9.50/user/mo (best) $19/user/mo
Free plan — —
Free trial 30 days 7 days
Free trial length 30 days · no card needed 7 days
Deployment Cloud, Mobile Cloud, Browser extension, Mobile
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Tickets, Docs Email, Docs
Compliance HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML
Integrations 13 integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Teamwork Desk 1/4 · Gmelius 0/4
Gmail integration Not checked yet Not checked yet
Shared inbox ✓ (best) Not checked yet
Ticket workflows Not checked yet Not checked yet
Internal collaboration Not checked yet Not checked yet
Specs
Supported channels Not checked yet Not checked yet
Our review
Pros
  • Starter includes 10 seats, a customer portal, and a Help Docs site.
  • Automation, shared inboxes, SLAs, live chat, and reporting cover core support work.
  • Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.
  • Assigns shared inbox conversations with round-robin routing
  • Combines shared drafts, labels, automation rules and SLAs
  • Works across web, browser extension, iOS and Android
Cons
  • No free plan; access begins with a paid plan after a 30-day trial.
  • SLAs and full reporting are listed under Premium, not Starter.
  • Plan prices beyond Starter are not included in the published pricing details here.
  • No free plan; continued use requires a paid plan
  • Shared inboxes and SLAs start with the Growth plan
  • Meli is limited to AI personal assistance for Gmail and Workspace
Our verdict

Teamwork Desk turns customer emails into tickets and gives support teams shared and unified inboxes for managing requests. The product also includes ticket assignment, automation, a customer portal, Help Docs, and reporting. It is aimed at…

Read the review →

Gmelius adds shared inbox and collaboration tools to Gmail and Google Workspace, rather than acting as a standalone general-purpose email client. Support teams can assign conversations, share labels, co-edit drafts with comments and…

Read the review →
  1. Teamwork DeskCustomer Service Email Management Software 9.130-day trial
  2. GmeliusCustomer Service Email Management Software 8.57-day trial

Strengths and trade-offs

  • Teamwork Desk — where it wins

    • Starter includes 10 seats, a customer portal, and a Help Docs site.
    • Automation, shared inboxes, SLAs, live chat, and reporting cover core support work.
    • Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.

    Where it doesn't

    • No free plan; access begins with a paid plan after a 30-day trial.
    • SLAs and full reporting are listed under Premium, not Starter.
    • Plan prices beyond Starter are not included in the published pricing details here.

  • Gmelius — where it wins

    • Assigns shared inbox conversations with round-robin routing
    • Combines shared drafts, labels, automation rules and SLAs
    • Works across web, browser extension, iOS and Android

    Where it doesn't

    • No free plan; continued use requires a paid plan
    • Shared inboxes and SLAs start with the Growth plan
    • Meli is limited to AI personal assistance for Gmail and Workspace

More comparisons

All customer service email management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update