Help Scout vs Teamwork Desk

Help Scout9.3Visit Teamwork Desk9.1Visit

Higher score Help Scout #1 in Customer Service Email Management Software 9.3/10 Free plan · 15-day trial Free planFree trial✓ 1 of 4 features Visit Help Scout

vs

Teamwork Desk #2 in Customer Service Email Management Software 9.1/10 30-day trial Free trial✓ 1 of 4 features Visit Teamwork Desk

• Help Scout fits best

  Teams seeking an established, balanced support inbox

• Teamwork Desk fits best

  Teams wanting full ticketing at a lower entry price

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Side by side

Feature	Help Scout 9.3/10 Visit ↗	Teamwork Desk 9.1/10 Visit ↗
At a glance
Editor score	9.3	9.1
Ranking	#1 in Customer Service Email Management Software	#2 in Customer Service Email Management Software
Best for	Teams seeking an established, balanced support inbox	Teams wanting full ticketing at a lower entry price
Pricing model	Free plan + paid	Paid
Starting price	$25/user/mo	$9.50/user/mo (best)
Free plan	✓ (best)	—
Free trial	15 days	30 days
Free trial length	15 days · no card needed	30 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Docs	Email, Tickets, Docs
Compliance	HIPAA, SSO/SAML, 2FA	HIPAA, SSO/SAML, 2FA
Integrations	100+ integrations	13 integrations
Built for	Small business, Mid-market	Small business, Mid-market, Enterprise
Features Help Scout 1/4 · Teamwork Desk 1/4
Gmail integration	Not checked yet	Not checked yet
Shared inbox	✓	✓
Ticket workflows	Not checked yet	Not checked yet
Internal collaboration	Not checked yet	Not checked yet
Specs
Supported channels	Not checked yet	Not checked yet
Our review
Pros	Free plan includes 5 users, 1 Inbox, and 1 Docs site Combines shared inboxes, SLAs, workflows, and a customer portal AI features, mobile apps, APIs, and 100 integrations extend its reach	Starter includes 10 seats, a customer portal, and a Help Docs site. Automation, shared inboxes, SLAs, live chat, and reporting cover core support work. Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.
Cons	Free plan is limited to 1 Inbox and 1 Docs site Standard costs $25 per user per month and includes one basic SLA policy Advanced routing and unlimited workflows require the $75 Pro plan	No free plan; access begins with a paid plan after a 30-day trial. SLAs and full reporting are listed under Premium, not Starter. Plan prices beyond Starter are not included in the published pricing details here.
Our verdict	Help Scout brings customer conversations, self-service content, and support workflows together for customer-facing teams. Its shared inbox supports internal notes and collision detection, while searchable Docs knowledge bases and an… Read the review →	Teamwork Desk turns customer emails into tickets and gives support teams shared and unified inboxes for managing requests. The product also includes ticket assignment, automation, a customer portal, Help Docs, and reporting. It is aimed at… Read the review →

Strengths and trade-offs

• Help Scout — where it wins

  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Combines shared inboxes, SLAs, workflows, and a customer portal
  • AI features, mobile apps, APIs, and 100 integrations extend its reach

  Where it doesn't

  • Free plan is limited to 1 Inbox and 1 Docs site
  • Standard costs $25 per user per month and includes one basic SLA policy
  • Advanced routing and unlimited workflows require the $75 Pro plan

• Teamwork Desk — where it wins

  • Starter includes 10 seats, a customer portal, and a Help Docs site.
  • Automation, shared inboxes, SLAs, live chat, and reporting cover core support work.
  • Web, iOS, Android, API access, and Teamwork.com integration support varied workflows.

  Where it doesn't

  • No free plan; access begins with a paid plan after a 30-day trial.
  • SLAs and full reporting are listed under Premium, not Starter.
  • Plan prices beyond Starter are not included in the published pricing details here.

• Help Scout9.3/10 · Free plan · 15-day trial

  A broad support inbox with a free entry plan and paid tiers for growing teams.

  Visit Help ScoutFull verdict →
• Teamwork Desk9.1/10 · 30-day trial

  Full ticketing starts at $9.50 per user per month with annual billing.

  Visit Teamwork DeskFull verdict →