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Head-to-head · Customer Service Email Management Software

Help Scout vs Gmelius

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Help Scout #1 in Customer Service Email Management Software 9.3/10 Free plan · 15-day trial Free planFree trial✓ 1 of 4 features Visit Help Scout
Gmelius #7 in Customer Service Email Management Software 8.5/10 7-day trial Free trial✓ 0 of 4 features Visit Gmelius

Help Scout leads on 1 check, Gmelius on 1, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHelp Scout · 9.3/10
  • Lowest starting priceGmelius · $19/user/mo
  • Free planonly Help Scout
  • Free trialboth
  • Most featuresHelp Scout · 1 of 4

Help Scout scores higher on our rubric for customer service email management software: 9.3 against 8.5 out of 10; our editors rank them #1 and #7.

Help Scout offers free plan; Gmelius doesn't. Gmelius is cheaper to start at $19/user/mo against $25/user/mo.

Help Scout is the better fit for teams seeking an established, balanced support inbox. Gmelius is the better fit for google Workspace teams managing shared support addresses.

  • Help Scout fits best

    Teams seeking an established, balanced support inbox

  • Gmelius fits best

    Google Workspace teams managing shared support addresses

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Side by side

Feature Help Scout 9.3/10 Visit ↗ Gmelius 8.5/10 Visit ↗
At a glance
Editor score 9.3 8.5
Ranking #1 in Customer Service Email Management Software #7 in Customer Service Email Management Software
Best for Teams seeking an established, balanced support inbox Google Workspace teams managing shared support addresses
Pricing model Free plan + paid Paid
Starting price $25/user/mo $19/user/mo (best)
Free plan ✓ (best) —
Free trial 15 days 7 days
Free trial length 15 days · no card needed 7 days
Deployment Cloud, Mobile Cloud, Browser extension, Mobile
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Docs Email, Docs
Compliance HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML
Integrations 100+ integrations 13 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features Help Scout 1/4 · Gmelius 0/4
Gmail integration Not checked yet Not checked yet
Shared inbox ✓ (best) Not checked yet
Ticket workflows Not checked yet Not checked yet
Internal collaboration Not checked yet Not checked yet
Specs
Supported channels Not checked yet Not checked yet
Our review
Pros
  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Combines shared inboxes, SLAs, workflows, and a customer portal
  • AI features, mobile apps, APIs, and 100 integrations extend its reach
  • Assigns shared inbox conversations with round-robin routing
  • Combines shared drafts, labels, automation rules and SLAs
  • Works across web, browser extension, iOS and Android
Cons
  • Free plan is limited to 1 Inbox and 1 Docs site
  • Standard costs $25 per user per month and includes one basic SLA policy
  • Advanced routing and unlimited workflows require the $75 Pro plan
  • No free plan; continued use requires a paid plan
  • Shared inboxes and SLAs start with the Growth plan
  • Meli is limited to AI personal assistance for Gmail and Workspace
Our verdict

Help Scout brings customer conversations, self-service content, and support workflows together for customer-facing teams. Its shared inbox supports internal notes and collision detection, while searchable Docs knowledge bases and an…

Read the review →

Gmelius adds shared inbox and collaboration tools to Gmail and Google Workspace, rather than acting as a standalone general-purpose email client. Support teams can assign conversations, share labels, co-edit drafts with comments and…

Read the review →
  1. Help ScoutCustomer Service Email Management Software 9.3Free plan · 15-day trial
  2. GmeliusCustomer Service Email Management Software 8.57-day trial

Strengths and trade-offs

  • Help Scout — where it wins

    • Free plan includes 5 users, 1 Inbox, and 1 Docs site
    • Combines shared inboxes, SLAs, workflows, and a customer portal
    • AI features, mobile apps, APIs, and 100 integrations extend its reach

    Where it doesn't

    • Free plan is limited to 1 Inbox and 1 Docs site
    • Standard costs $25 per user per month and includes one basic SLA policy
    • Advanced routing and unlimited workflows require the $75 Pro plan

  • Gmelius — where it wins

    • Assigns shared inbox conversations with round-robin routing
    • Combines shared drafts, labels, automation rules and SLAs
    • Works across web, browser extension, iOS and Android

    Where it doesn't

    • No free plan; continued use requires a paid plan
    • Shared inboxes and SLAs start with the Growth plan
    • Meli is limited to AI personal assistance for Gmail and Workspace

More comparisons

All customer service email management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update