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Head-to-head · Customer Service Email Management Software

Hiver vs Gmelius

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Hiver #5 in Customer Service Email Management Software 8.7/10 7-day trial Free planFree trial✓ 1 of 4 features Visit Hiver
Gmelius #7 in Customer Service Email Management Software 8.5/10 7-day trial Free trial✓ 0 of 4 features Visit Gmelius

Hiver leads on 1 check, Gmelius on 1, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHiver · 8.7/10
  • Lowest starting priceGmelius · $19/user/mo
  • Free planonly Hiver
  • Free trialboth
  • Most featuresHiver · 1 of 4

Hiver scores higher on our rubric for customer service email management software: 8.7 against 8.5 out of 10; our editors rank them #5 and #7.

Hiver offers free plan; Gmelius doesn't. Gmelius is cheaper to start at $19/user/mo against $25/user/mo.

Hiver is the better fit for teams that need a Gmail-style inbox plus ticketing. Gmelius is the better fit for google Workspace teams managing shared support addresses.

  • Hiver fits best

    Teams that need a Gmail-style inbox plus ticketing

  • Gmelius fits best

    Google Workspace teams managing shared support addresses

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Side by side

Feature Hiver 8.7/10 Visit ↗ Gmelius 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #5 in Customer Service Email Management Software #7 in Customer Service Email Management Software
Best for Teams that need a Gmail-style inbox plus ticketing Google Workspace teams managing shared support addresses
Pricing model Paid Paid
Starting price $25/user/mo $19/user/mo (best)
Free plan ✓ (best) —
Free trial 7 days 7 days
Free trial length 7 days · no card needed 7 days
Deployment Cloud, Mobile, Browser extension Cloud, Browser extension, Mobile
Platforms Web, iOS, Android, Chrome extension Web, iOS, Android, Chrome extension
Support Email, Live chat, Docs · 24/7 Email, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML
Integrations 18 integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Hiver 1/4 · Gmelius 0/4
Gmail integration Not checked yet Not checked yet
Shared inbox ✓ (best) Not checked yet
Ticket workflows Not checked yet Not checked yet
Internal collaboration Not checked yet Not checked yet
Specs
Supported channels Not checked yet Not checked yet
Our review
Pros
  • Combines shared inboxes with ticket assignment, status tracking, and ownership
  • Growth includes a Help Center and rule-based automations
  • Pro and Elite add customer-facing, analytics, and AI capabilities
  • Assigns shared inbox conversations with round-robin routing
  • Combines shared drafts, labels, automation rules and SLAs
  • Works across web, browser extension, iOS and Android
Cons
  • The free plan is limited to two seats
  • SLAs, customer portal, and API access start at Pro
  • Growth costs $35 per user monthly or $25 with annual billing
  • No free plan; continued use requires a paid plan
  • Shared inboxes and SLAs start with the Growth plan
  • Meli is limited to AI personal assistance for Gmail and Workspace
Our verdict

Hiver brings shared inboxes and ticketing to customer service work, with options for support, finance, IT, HR, and other customer-facing teams. Hiver in Gmail adds collaboration and workflows inside Gmail, while Hiver Omni is a standalone…

Read the review →

Gmelius adds shared inbox and collaboration tools to Gmail and Google Workspace, rather than acting as a standalone general-purpose email client. Support teams can assign conversations, share labels, co-edit drafts with comments and…

Read the review →
  1. HiverCustomer Service Email Management Software 8.77-day trial
  2. GmeliusCustomer Service Email Management Software 8.57-day trial

Strengths and trade-offs

  • Hiver — where it wins

    • Combines shared inboxes with ticket assignment, status tracking, and ownership
    • Growth includes a Help Center and rule-based automations
    • Pro and Elite add customer-facing, analytics, and AI capabilities

    Where it doesn't

    • The free plan is limited to two seats
    • SLAs, customer portal, and API access start at Pro
    • Growth costs $35 per user monthly or $25 with annual billing

  • Gmelius — where it wins

    • Assigns shared inbox conversations with round-robin routing
    • Combines shared drafts, labels, automation rules and SLAs
    • Works across web, browser extension, iOS and Android

    Where it doesn't

    • No free plan; continued use requires a paid plan
    • Shared inboxes and SLAs start with the Growth plan
    • Meli is limited to AI personal assistance for Gmail and Workspace

More comparisons

All customer service email management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update