Front vs Hiver

Front8.9Visit Hiver8.7Visit

Higher score Front #3 in Customer Service Email Management Software 8.9/10 14-day trial Free trial✓ 1 of 4 features Visit Front

vs

Hiver #5 in Customer Service Email Management Software 8.7/10 7-day trial Free planFree trial✓ 1 of 4 features Visit Hiver

• Front fits best

  Larger teams needing omnichannel support

• Hiver fits best

  Teams that need a Gmail-style inbox plus ticketing

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Side by side

Feature	Front 8.9/10 Visit ↗	Hiver 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#3 in Customer Service Email Management Software	#5 in Customer Service Email Management Software
Best for	Larger teams needing omnichannel support	Teams that need a Gmail-style inbox plus ticketing
Pricing model	Paid	Paid
Starting price	$25/seat/mo	$25/user/mo
Free plan	—	✓ (best)
Free trial	14 days	7 days
Free trial length	14 days · no card needed	7 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android, Chrome extension
Support	Email, Live chat, Tickets, Community, Docs	Email, Live chat, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	130+ integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Front 1/4 · Hiver 1/4
Gmail integration	Not checked yet	Not checked yet
Shared inbox	✓	✓
Ticket workflows	Not checked yet	Not checked yet
Internal collaboration	Not checked yet	Not checked yet
Specs
Supported channels	Not checked yet	Not checked yet
Our review
Pros	Brings email, chat, SMS, social, Slack, and WhatsApp into shared workflows. Combines ticket routing, automation, time goals, and customer portals. Offers 130 integrations, API access, and AI features.	Combines shared inboxes with ticket assignment, status tracking, and ownership Growth includes a Help Center and rule-based automations Pro and Elite add customer-facing, analytics, and AI capabilities
Cons	No free plan; Starter begins at $25 per seat per month, billed annually. Starter supports a single channel rather than omnichannel workflows. Omnichannel support starts at the $65 Professional tier.	The free plan is limited to two seats SLAs, customer portal, and API access start at Pro Growth costs $35 per user monthly or $25 with annual billing
Our verdict	Front brings team-managed customer conversations into shared inboxes, with ticketing, collaboration, automation, analytics, and self-service tools. It is aimed at customer support, operations, inbound sales, account management, and… Read the review →	Hiver brings shared inboxes and ticketing to customer service work, with options for support, finance, IT, HR, and other customer-facing teams. Hiver in Gmail adds collaboration and workflows inside Gmail, while Hiver Omni is a standalone… Read the review →

Strengths and trade-offs

• Front — where it wins

  • Brings email, chat, SMS, social, Slack, and WhatsApp into shared workflows.
  • Combines ticket routing, automation, time goals, and customer portals.
  • Offers 130 integrations, API access, and AI features.

  Where it doesn't

  • No free plan; Starter begins at $25 per seat per month, billed annually.
  • Starter supports a single channel rather than omnichannel workflows.
  • Omnichannel support starts at the $65 Professional tier.

• Hiver — where it wins

  • Combines shared inboxes with ticket assignment, status tracking, and ownership
  • Growth includes a Help Center and rule-based automations
  • Pro and Elite add customer-facing, analytics, and AI capabilities

  Where it doesn't

  • The free plan is limited to two seats
  • SLAs, customer portal, and API access start at Pro
  • Growth costs $35 per user monthly or $25 with annual billing

• Front8.9/10 · 14-day trial

  A flexible shared inbox for teams managing support across multiple channels.

  Visit FrontFull verdict →
• Hiver8.7/10 · 7-day trial

  A Gmail-style support inbox that adds ticketing, automation, and higher-tier service tools.

  Visit HiverFull verdict →