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Head-to-head · Email Collaboration Software

Help Scout vs Hiver

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Help Scout #1 in Email Collaboration Software 9.3/10 Free plan · paid from $25/user/mo · 15-day trial Free plan✓ 0 of 3 features Visit Help Scout
Hiver #6 in Email Collaboration Software 8.6/10 Free plan · paid from $25/user/mo (annual) · 7-day trial Free plan✓ 0 of 3 features Visit Hiver

Help Scout leads on 0 checks, Hiver on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHelp Scout · 9.3/10
  • Free planboth

Help Scout scores higher on our rubric for email collaboration software: 9.3 against 8.6 out of 10; our editors rank them #1 and #6.

Help Scout is the better fit for teams wanting a mature, full-featured support inbox. Hiver is the better fit for teams needing email support plus help-center tooling.

  • Help Scout fits best

    Teams wanting a mature, full-featured support inbox

  • Hiver fits best

    Teams needing email support plus help-center tooling

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Help Scout 9.3/10 Visit ↗ Hiver 8.6/10 Visit ↗
At a glance
Editor score 9.3 8.6
Ranking #1 in Email Collaboration Software #6 in Email Collaboration Software
Best for Teams wanting a mature, full-featured support inbox Teams needing email support plus help-center tooling
Pricing model Free plan + paid Free plan + paid
Starting price $25/user/mo $25/user/mo
Free plan ✓ ✓
Free trial — —
Free trial length 15 days · no card needed 7 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Docs Email, Live chat, Docs · 24/7
Compliance HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 100+ integrations 18 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features Help Scout 0/3 · Hiver 0/3
Email assignment Not published Not published
Shared drafts Not published Not published
Email approvals Not published Not published
Specs
Inbox channels Not published Not published
Email providers Not published Not published
Automation rules Not published Not published
Our review
Pros
  • Shared inboxes include internal notes and collision detection.
  • Combines workflows and SLA tracking with Docs and a customer portal.
  • iOS and Android apps, APIs, and integrations support flexible operations.
  • Combines shared inboxes, ticketing, and rule-based automation
  • Growth includes a Help Center; Pro adds customer portal and SLAs
  • Web, mobile, and Chrome extension access, plus listed integrations
Cons
  • Standard starts at $25 per user per month, with advanced tools on higher plans.
  • Free is limited to 5 users, 1 Inbox, and 1 Docs site.
  • Pro trial access is handled through sales; 24/7 support is not listed.
  • Growth starts at $25 per user monthly with annual billing
  • Customer portal, SLAs, and API access begin with Pro
  • AI QA and AI Insights are limited to the Elite tier
Our verdict

Help Scout brings customer conversations, knowledge content, and support operations into a cloud platform for growing businesses and customer-facing teams. Its shared inbox supports collaborative email handling with internal notes and…

Read the review →

Hiver brings shared inboxes and help-desk workflows together for support, finance, IT, HR, and other customer-facing teams. It offers Hiver in Gmail and Hiver Omni, a standalone web application for handling email and other listed channels.…

Read the review →
  1. Help ScoutEmail Collaboration Software 9.3Free plan · paid from $25/user/mo · 15-day trial
  2. HiverEmail Collaboration Software 8.6Free plan · paid from $25/user/mo (annual) · 7-day trial

Strengths and trade-offs

  • Help Scout — where it wins

    • Shared inboxes include internal notes and collision detection.
    • Combines workflows and SLA tracking with Docs and a customer portal.
    • iOS and Android apps, APIs, and integrations support flexible operations.

    Where it doesn't

    • Standard starts at $25 per user per month, with advanced tools on higher plans.
    • Free is limited to 5 users, 1 Inbox, and 1 Docs site.
    • Pro trial access is handled through sales; 24/7 support is not listed.

  • Hiver — where it wins

    • Combines shared inboxes, ticketing, and rule-based automation
    • Growth includes a Help Center; Pro adds customer portal and SLAs
    • Web, mobile, and Chrome extension access, plus listed integrations

    Where it doesn't

    • Growth starts at $25 per user monthly with annual billing
    • Customer portal, SLAs, and API access begin with Pro
    • AI QA and AI Insights are limited to the Elite tier
  • Help Scout9.3/10 · Free plan · paid from $25/user/mo · 15-day trial

    A broad support inbox with collaboration, self-service, automation, and AI features.

    Visit Help ScoutFull verdict →
  • Hiver8.6/10 · Free plan · paid from $25/user/mo (annual) · 7-day trial

    Hiver pairs collaborative email management with help-desk workflows and knowledge tools.

    Visit HiverFull verdict →

More comparisons

All email collaboration software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update