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Head-to-head · Shared Inbox Software

Sortd vs Helpwise

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Sortd #7 in Shared Inbox Software 8.7/10 7-day trial Free trial✓ 4 of 4 features Visit Sortd
Helpwise #9 in Shared Inbox Software 8.5/10 7-day trial Free trial✓ 4 of 4 features Visit Helpwise

Sortd leads on 1 check, Helpwise on 1, and 5 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSortd · 8.7/10
  • Lowest starting priceSortd · $10/user/mo
  • Free trialboth

Sortd scores higher on our rubric for shared inbox software: 8.7 against 8.5 out of 10; our editors rank them #7 and #9.

Sortd is cheaper to start at $10/user/mo against $12/user/mo. Helpwise leads on shared mailboxes: 3 versus 2. On mail platforms, Helpwise gives you Gmail and outlook where Sortd offers Gmail.

Sortd is the better fit for gmail teams wanting visual task workflows. Helpwise is the better fit for small teams needing affordable multichannel support.

  • Sortd fits best

    Gmail teams wanting visual task workflows

  • Helpwise fits best

    Small teams needing affordable multichannel support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Sortd 8.7/10 Visit ↗ Helpwise 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #7 in Shared Inbox Software #9 in Shared Inbox Software
Best for Gmail teams wanting visual task workflows Small teams needing affordable multichannel support
Pricing model Paid Paid
Starting price $10/user/mo (best) $12/user/mo
Free plan — —
Free trial 7 days 7 days
Free trial length 7 days 7 days
Deployment Cloud, Mobile, Browser extension Cloud, Mobile
Platforms Web, iOS, Android, Chrome extension Web, iOS, Android
Integrations 5 integrations 8 integrations
Features Sortd 4/4 · Helpwise 4/4
Internal comments ✓ ✓
Collision detection ✓ ✓
Assignment automation ✓ ✓
Mobile apps ✓ ✓
Specs
Shared mailboxes 2 3 (best)
Mail platforms Gmail Gmail and outlook
Our review
Pros
  • Turn email into work with ownership, assignments and internal comments.
  • Switch among Kanban, table, deadline, planner and message views.
  • Automate routing and monitor due dates and SLA rules.
  • Collision detection, shared drafts, notes, and mentions support team coordination.
  • Standard starts at $12 per user monthly with annual billing.
  • Web, iOS, and Android apps plus integrations including Slack and HubSpot.
Cons
  • There is no free plan; paid plans start at $10 per user monthly with annual billing.
  • Starter limits teams to 2 shared mailboxes and 5 shared boards.
  • The email environment is Gmail-focused.
  • There is no free plan.
  • Standard covers only email, live chat, and Facebook.
  • WhatsApp, SMS, calling, and Instagram are listed on Premium, not Standard.
Our verdict

Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views…

Read the review →

Helpwise brings shared email and customer communication channels into a workspace for teams that need to coordinate replies. It combines shared inboxes with notes, mentions, discussions, collision detection, shared drafts, saved replies,…

Read the review →
  1. SortdShared Inbox Software 8.77-day trial
  2. HelpwiseShared Inbox Software 8.57-day trial

Strengths and trade-offs

  • Sortd — where it wins

    • Turn email into work with ownership, assignments and internal comments.
    • Switch among Kanban, table, deadline, planner and message views.
    • Automate routing and monitor due dates and SLA rules.

    Where it doesn't

    • There is no free plan; paid plans start at $10 per user monthly with annual billing.
    • Starter limits teams to 2 shared mailboxes and 5 shared boards.
    • The email environment is Gmail-focused.

  • Helpwise — where it wins

    • Collision detection, shared drafts, notes, and mentions support team coordination.
    • Standard starts at $12 per user monthly with annual billing.
    • Web, iOS, and Android apps plus integrations including Slack and HubSpot.

    Where it doesn't

    • There is no free plan.
    • Standard covers only email, live chat, and Facebook.
    • WhatsApp, SMS, calling, and Instagram are listed on Premium, not Standard.

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update