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Head-to-head · Route Planning Software

Salesforce Maps vs Map My Customers

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Salesforce Maps #1 in Route Planning Software 9.3/10 Paid ✓ 5 of 6 features See Salesforce Maps
Map My Customers #6 in Route Planning Software 8.4/10 Paid ✓ 1 of 6 features Try Map My Customers

Salesforce Maps leads on 1 check, Map My Customers on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Maps · 9.3/10
  • Lowest starting priceSalesforce Maps · $75/user/mo
  • Most featuresSalesforce Maps · 5 of 6

Salesforce Maps scores higher on our rubric for route planning software: 9.3 against 8.4 out of 10; our editors rank them #1 and #6.

Salesforce Maps is cheaper to start at $75/user/mo against $99/user/mo.

Salesforce Maps is the better fit for salesforce customers needing native route planning. Map My Customers is the better fit for premium field-intelligence teams with CRM workflows.

  • Salesforce Maps fits best

    Salesforce customers needing native route planning

  • Map My Customers fits best

    Premium field-intelligence teams with CRM workflows

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Side by side

Feature Salesforce Maps 9.3/10 Visit ↗ Map My Customers 8.4/10 Visit ↗
At a glance
Editor score 9.3 8.4
Ranking #1 in Route Planning Software #6 in Route Planning Software
Best for Salesforce customers needing native route planning Premium field-intelligence teams with CRM workflows
Pricing model Paid Paid
Starting price $75/user/mo (best) $99/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Community, Docs Email, Phone, Docs
Integrations 4 integrations 11 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce Maps 5/6 · Map My Customers 1/6
Sales visit scheduling ✓ (best) Not checked yet
Territory management ✓ ✓
Appointment time windows ✓ (best) Not checked yet
Offline mobile access — Not checked yet
Multi-day planning ✓ (best) Not checked yet
CRM integrations ✓ (best) Not checked yet
Specs
Users included Not checked yet Not checked yet
Our review
Pros
  • Automated routes, schedules, and time-based appointment planning
  • Prioritizes accounts, contacts, and opportunities on interactive maps
  • Works across Salesforce, web, iOS, Android, and mobile workflows
  • Optimizes multi-stop routes with real-time traffic data
  • Combines territory management, check-ins, and offline mobile workflows
  • Connects with Salesforce, HubSpot, Dynamics 365, and other CRM tools
Cons
  • Starts at $75 per user per month with annual billing
  • No free plan or current trial licenses
  • Offline mobile access is not included
  • Starts at $99 per user per month with annual billing
  • No free plan is available
  • Advanced intelligence features require higher-priced plans
Our verdict

Salesforce Maps is a location-based sales and service application built on the Salesforce platform. It is designed for teams that coordinate customer visits and need field activity connected to CRM records. Users can plot accounts,…

Read the review →

Map My Customers is a field sales execution platform for outside sales teams, sales managers, and operations leaders. It brings territory mapping, route planning, activity capture, GPS-verified visit check-ins, CRM synchronization, and…

Read the review →
  1. Salesforce MapsRoute Planning Software 9.3Paid
  2. Map My CustomersRoute Planning Software 8.4Paid

Strengths and trade-offs

  • Salesforce Maps — where it wins

    • Automated routes, schedules, and time-based appointment planning
    • Prioritizes accounts, contacts, and opportunities on interactive maps
    • Works across Salesforce, web, iOS, Android, and mobile workflows

    Where it doesn't

    • Starts at $75 per user per month with annual billing
    • No free plan or current trial licenses
    • Offline mobile access is not included

  • Map My Customers — where it wins

    • Optimizes multi-stop routes with real-time traffic data
    • Combines territory management, check-ins, and offline mobile workflows
    • Connects with Salesforce, HubSpot, Dynamics 365, and other CRM tools

    Where it doesn't

    • Starts at $99 per user per month with annual billing
    • No free plan is available
    • Advanced intelligence features require higher-priced plans

More comparisons

All route planning software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update