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Head-to-head · Cannabis CRM Software

Salesforce CRM Analytics vs Springbig

  • Updated Sep 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Salesforce CRM Analytics #5 in Cannabis CRM Software 7.2/10 From $140/user/mo (annual) ✓ 0 of 7 features Visit Salesforce
Springbig #8 in Cannabis CRM Software 6.8/10 Pricing on request ✓ 5 of 7 features Visit Springbig

Salesforce CRM Analytics leads on 0 checks, Springbig on 5, and 1 is even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce CRM Analytics · 7.2/10
  • Most featuresSpringbig · 5 of 7

Salesforce CRM Analytics scores higher on our rubric for cannabis crm software: 7.2 against 6.8 out of 10; our editors rank them #5 and #8.

Springbig offers patient profiles; Salesforce CRM Analytics doesn't publish it. Springbig offers loyalty programs; Salesforce CRM Analytics doesn't publish it. Springbig offers sms marketing; Salesforce CRM Analytics doesn't publish it. Springbig offers email marketing; Salesforce CRM Analytics doesn't publish it. Springbig offers pos integrations; Salesforce CRM Analytics doesn't publish it.

Salesforce CRM Analytics is the better fit for enterprise analytics teams using Salesforce. Springbig is the better fit for multi-channel dispensary engagement teams.

  • Salesforce CRM Analytics fits best

    Enterprise analytics teams using Salesforce

  • Springbig fits best

    Multi-channel dispensary engagement teams

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Salesforce CRM Analytics 7.2/10 Visit ↗ Springbig 6.8/10 Visit ↗
At a glance
Editor score 7.2 6.8
Ranking #5 in Cannabis CRM Software #8 in Cannabis CRM Software
Best for Enterprise analytics teams using Salesforce Multi-channel dispensary engagement teams
Pricing model Paid Paid
Starting price Not published Not published
Free plan — Not published
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Community, Docs Email, Phone
Integrations 9 integrations 19 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce CRM Analytics 0/7 · Springbig 5/7
Patient profiles Not published ✓ (best)
Loyalty programs Not published ✓ (best)
SMS marketing Not published ✓ (best)
Email marketing Not published ✓ (best)
Wholesale workflows Not published Not published
POS integrations Not published ✓ (best)
Multi-location support Not published Not published
Our review
Pros
  • Combines interactive dashboards, lenses, and conversational exploration.
  • Connects Salesforce and external sources, including warehouses and databases.
  • Adds predictive outcomes, diagnostic explanations, and suggested improvements.
  • Combines SMS/MMS, email, push, loyalty and journey automation
  • Segments audiences by purchase behavior and customer data
  • Connects loyalty with POS and e-commerce systems
Cons
  • Annual pricing starts at $140 per user per month.
  • Its focus is analytics, not cannabis-specific operational CRM workflows.
  • Einstein Discovery is included only in the $165 CRM Analytics Plus plan.
  • Pricing requires a sales conversation
  • Push notifications depend on branded native apps
  • Profiles target retail members, not clinical patients
Our verdict

Salesforce CRM Analytics brings dashboards, data exploration, and predictive analysis into Salesforce workflows. It is aimed at mid-market and enterprise organizations, particularly analytics teams already using Salesforce to examine…

Read the review →

Springbig is a customer relationship, loyalty, and marketing platform for cannabis dispensaries and brands. It combines SMS and MMS campaigns, templated email, push notifications through branded native apps, behavioral automations, journey…

Read the review →
  1. Salesforce CRM AnalyticsCannabis CRM Software 7.2From $140/user/mo (annual)
  2. SpringbigCannabis CRM Software 6.8Pricing on request

Strengths and trade-offs

  • Salesforce CRM Analytics — where it wins

    • Combines interactive dashboards, lenses, and conversational exploration.
    • Connects Salesforce and external sources, including warehouses and databases.
    • Adds predictive outcomes, diagnostic explanations, and suggested improvements.

    Where it doesn't

    • Annual pricing starts at $140 per user per month.
    • Its focus is analytics, not cannabis-specific operational CRM workflows.
    • Einstein Discovery is included only in the $165 CRM Analytics Plus plan.

  • Springbig — where it wins

    • Combines SMS/MMS, email, push, loyalty and journey automation
    • Segments audiences by purchase behavior and customer data
    • Connects loyalty with POS and e-commerce systems

    Where it doesn't

    • Pricing requires a sales conversation
    • Push notifications depend on branded native apps
    • Profiles target retail members, not clinical patients
  • Salesforce CRM Analytics7.2/10 · From $140/user/mo (annual)

    A Salesforce-focused analytics layer for teams that need forecasts and predictive insights.

    Visit SalesforceFull verdict →
  • Springbig6.8/10 · Pricing on request

    A channel-rich cannabis CRM for dispensary loyalty, messaging and automated journeys.

    Visit SpringbigFull verdict →

More comparisons

All cannabis CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update