Salesforce CRM Analytics
Salesforce CRM Analytics: A Salesforce-focused analytics platform combining exploration, forecasting, and AI-assisted insights. Ranked #7 of 31 in Augmented Analytics Software by our editors (8.7/10); pricing: Paid; best for salesforce-centric revenue and customer analytics.
At a glance
- Editor score8.7 / 10
- PricingPaid
- Best forSalesforce-centric revenue and customer analytics
- Free planNo
- Paid from$140/user/mo
- Natural-language analysisYes
- Founded1999 · San Francisco, California
- Facts checked21 Sep 2026
Where it wins
- Conversational exploration, diagnostic insights, and predictive outcomes
- Connects Salesforce with warehouses, databases, and business applications
- Includes dashboards, data preparation, forecasting, and mobile apps
Where it doesn't
- Starts at $140 per user per month with annual billing
- Einstein Discovery requires the higher-priced CRM Analytics Plus plan
- Best suited to teams already centered on Salesforce workflows
Our verdict on Salesforce CRM Analytics
Salesforce CRM Analytics is a cloud analytics platform embedded in Salesforce CRM, built for mid-market and enterprise organizations that want sales, service, and customer analysis within existing workflows. It combines interactive dashboards, dashboard editing, ad hoc exploration through lenses, conversational natural-language analysis, data preparation, forecasting visualizations, predictive models, and AI-assisted discovery. Web, iOS, Android, and API access support desktop, mobile, and connected application use cases.
Pricing is organized into two paid plans, with no free plan. CRM Analytics Growth costs $140 per user per month when billed annually and includes Sales Analytics and Service Analytics, Analytics Studio, and Data Platform. CRM Analytics Plus costs $165 per user per month with annual billing and includes everything in Growth plus Einstein Discovery. The pricing structure makes Growth the fit for core dashboards, exploration, preparation, and forecasting, while Plus is aimed at organizations that specifically need Einstein Discovery. The per-user pricing makes the product a considered choice for teams planning access across a larger group.
Its ecosystem fit is the central strength. Connectors cover Salesforce, Google Analytics 4, Microsoft Dynamics 365 Sales, NetSuite, Oracle Eloqua, Amazon Athena, Amazon Redshift, Databricks, and Google BigQuery, allowing Salesforce data to sit alongside external business and warehouse sources. The platform also adds diagnostic explanations, root-cause analysis, suggested improvements, prescriptive analytics, and mobile applications. Teams that want revenue and customer analytics tied closely to Salesforce should consider it; organizations seeking a lower-cost entry point, a free plan, or analytics independent of Salesforce workflows should look elsewhere.
Your product? Our editors can test Salesforce CRM Analytics in depth and publish a review, labelled as paid · from $149/mo →
Salesforce CRM Analytics pricing
All 2 Salesforce CRM Analytics plans and prices →
Salesforce CRM Analytics fact sheet
| Free plan | No |
|---|---|
| Paid from | $140/user/mo |
| Natural-language analysis | Yes |
| Automated insights | Yes |
| AI explanations | Yes |
| Forecasting | Yes |
| Root-cause analysis | Yes |
| Deployment options | Cloud |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Google Analytics 4, Microsoft Dynamics 365 Sales, NetSuite, Oracle Eloqua, Amazon Athena … See all → |
| Pricing | Paid (source) |
| Website | salesforce.com |
| Facts checked | 21 Sep 2026 |
Salesforce CRM Analytics integrations
Salesforce CRM Analytics lists 9 integrations on its own site.
- Salesforce
- Google Analytics 4
- Microsoft Dynamics 365 Sales
- NetSuite
- Oracle Eloqua
- Amazon Athena
- Amazon Redshift
- Databricks
- Google BigQuery
See all Salesforce CRM Analytics integrations →
Alternatives to Salesforce CRM Analytics
- ThoughtSpotA strong fit for governed analytics teams that want to ask questions in natural language.9.3
- Zoho AnalyticsBroad augmented analytics for teams that want many capabilities at a low entry price.9.2
- Pyramid AnalyticsA broad hybrid analytics suite for governed self-service, AI-assisted exploration, and embedded use.9.1
See all Salesforce CRM Analytics alternatives →
Salesforce CRM Analytics vs the competition
- Salesforce CRM Analytics vs ThoughtSpot
- Salesforce CRM Analytics vs Zoho Analytics
- Salesforce CRM Analytics vs Pyramid Analytics
- Salesforce CRM Analytics vs TIBCO Spotfire
- Salesforce CRM Analytics vs Tellius
- Salesforce CRM Analytics vs Domo
Compare Salesforce CRM Analytics with any tool side by side →
Also Ranked In
Salesforce CRM Analytics is ranked in 3 of our directories.
Used Salesforce CRM Analytics? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Salesforce CRM Analytics for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Salesforce CRM Analytics is listed in our Augmented Analytics Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/salesforce-crm-analytics/"><img src="https://www.itechguides.com/best/badge/salesforce-crm-analytics.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update