Luware Recording vs Eleveo Call Recording

Luware Recording7.1Visit Eleveo Call Recording6.8Visit

Higher score Luware Recording #6 in Call Recording Software 7.1/10 From £20/user/mo ✓ 5 of 5 features Visit Luware

vs

Eleveo Call Recording #8 in Call Recording Software 6.8/10 Pricing on request ✓ 4 of 5 features Visit Eleveo

• Luware Recording fits best

  Teams compliance recording with mobile coverage

• Eleveo Call Recording fits best

  Omnichannel recording with lifecycle management

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Side by side

Feature	Luware Recording 7.1/10 Visit ↗	Eleveo Call Recording 6.8/10 Visit ↗
At a glance
Editor score	7.1	6.8
Ranking	#6 in Call Recording Software	#8 in Call Recording Software
Best for	Teams compliance recording with mobile coverage	Omnichannel recording with lifecycle management
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	Not published
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Tickets, Docs	Email, Phone, Tickets, Docs
Compliance	SOC 2, ISO 27001, GDPR, 2FA	GDPR, HIPAA, PCI DSS
Integrations	6 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Luware Recording 5/5 · Eleveo Call Recording 4/5
Call transcription	✓	✓
Searchable archive	✓	✓
Consent controls	✓	✓
AI call summaries	✓	✓
Mobile app	✓ (best)	Not published
Specs
Call capture	Both	Not published
Recording retention	Not published	Not published
Our review
Pros	Compliance capture with selective recording, pause/resume, and retention controls Searchable replay, transcription, speech analytics, and legal hold workflows Integrations across Teams, Webex, Zoom, and mobile voice providers	Captures calls, emails, chats, texts, video, and agent screens Searchable archives include transcription and AI conversation summaries Lifecycle controls, audit logs, and access management support compliance workflows
Cons	Compliance Plus starts at £20 per user per month AI Speech Analytics adds £8 per user per month Solution packages require a minimum commitment of 10 users	Pricing is customized through Eleveo or its partner network Transcription and AI summaries depend on installation or licensing Retention duration varies according to the configured retention policy
Our verdict	Luware Recording is a cloud-based compliance recording and analytics platform for regulated organizations. It captures and archives business communications across Microsoft Teams and other supported platforms, with controls for selective… Read the review →	Eleveo Call Recording is designed for contact centers and regulated organizations that need to capture, store, retrieve, and analyze customer interactions. It records audio and video calls, agent screen activity, emails, chats, and text… Read the review →

Strengths and trade-offs

• Luware Recording — where it wins

  • Compliance capture with selective recording, pause/resume, and retention controls
  • Searchable replay, transcription, speech analytics, and legal hold workflows
  • Integrations across Teams, Webex, Zoom, and mobile voice providers

  Where it doesn't

  • Compliance Plus starts at £20 per user per month
  • AI Speech Analytics adds £8 per user per month
  • Solution packages require a minimum commitment of 10 users

• Eleveo Call Recording — where it wins

  • Captures calls, emails, chats, texts, video, and agent screens
  • Searchable archives include transcription and AI conversation summaries
  • Lifecycle controls, audit logs, and access management support compliance workflows

  Where it doesn't

  • Pricing is customized through Eleveo or its partner network
  • Transcription and AI summaries depend on installation or licensing
  • Retention duration varies according to the configured retention policy

• Luware Recording7.1/10 · From £20/user/mo

  A compliance-focused recorder for Teams, mobile voice, and other business communications.

  Visit LuwareFull verdict →
• Eleveo Call Recording6.8/10 · Pricing on request

  A broad recording and compliance platform for contact centers managing many interaction types.

  Visit EleveoFull verdict →