GuestMaker vs GUIREZ Guest

GuestMaker9.2Visit GUIREZ Guest8.6Visit

Higher score GuestMaker #2 in Hospitality CRM Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit GuestMaker

vs

GUIREZ Guest #8 in Hospitality CRM Software 8.6/10 Pricing on request ✓ 5 of 6 features Visit GUIREZ

• GuestMaker fits best

  Hotels needing flexible CRM automation and APIs

• GUIREZ Guest fits best

  Hotels emphasizing messaging and reputation

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Side by side

Feature	GuestMaker 9.2/10 Visit ↗	GUIREZ Guest 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#2 in Hospitality CRM Software	#8 in Hospitality CRM Software
Best for	Hotels needing flexible CRM automation and APIs	Hotels emphasizing messaging and reputation
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Support	Tickets, Phone, Docs · 24/7	Email
Integrations	120+ integrations	120+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GuestMaker 5/6 · GUIREZ Guest 5/6
Reservation sync	✓	✓
Guest messaging	✓	✓
Loyalty programs	✓	✓
Marketing automation	✓	✓
Guest segmentation	✓	✓
Mobile app	Not checked yet	Not checked yet
Our review
Pros	Unifies reservation data into enriched guest profiles Automates pre-stay, in-stay, and post-stay campaigns Connects with major PMSs, booking engines, and hotel systems	Unifies guest profiles, stay history, reservation data, and communication logs Combines segmentation, loyalty tiers, email, SMS, and WhatsApp messaging Adds surveys, reputation management, and sentiment analysis for guest feedback
Cons	Pricing requires a commercial proposal Staffed customer-service hours are limited Its breadth may exceed the needs of smaller hotel teams	Pricing is handled through a customized contact-sales plan Its positioning is focused on hotels, hotel groups, and chains Guest messaging centers on SMS and WhatsApp channels
Our verdict	GuestMaker is Hotelinking’s hospitality CRM for hotel groups and chains. It brings together reservation and stay data from PMSs and booking engines, then enriches unified guest profiles with additional sources. Hotel marketing teams can… Read the review →	GUIREZ Guest is a hospitality CRM for hotels, hotel groups, and chains that need one view of guest information across reservation systems and activation channels. It brings together guest profiles, stay history, arrivals and departures… Read the review →

Strengths and trade-offs

• GuestMaker — where it wins

  • Unifies reservation data into enriched guest profiles
  • Automates pre-stay, in-stay, and post-stay campaigns
  • Connects with major PMSs, booking engines, and hotel systems

  Where it doesn't

  • Pricing requires a commercial proposal
  • Staffed customer-service hours are limited
  • Its breadth may exceed the needs of smaller hotel teams

• GUIREZ Guest — where it wins

  • Unifies guest profiles, stay history, reservation data, and communication logs
  • Combines segmentation, loyalty tiers, email, SMS, and WhatsApp messaging
  • Adds surveys, reputation management, and sentiment analysis for guest feedback

  Where it doesn't

  • Pricing is handled through a customized contact-sales plan
  • Its positioning is focused on hotels, hotel groups, and chains
  • Guest messaging centers on SMS and WhatsApp channels

• GuestMaker9.2/10 · Pricing on request

  A broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.

  Visit GuestMakerFull verdict →
• GUIREZ Guest8.6/10 · Pricing on request

  A hotel-focused CRM for coordinated guest communication, marketing, loyalty, and feedback.

  Visit GUIREZFull verdict →