GLPI vs iTop

GLPI8.9Visit iTop6.8Visit

Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI

vs

iTop #23 in IT Help Desk Software 6.8/10 Free plan Free plan✓ 6 of 7 features Visit iTop

• GLPI fits best

  Open-source asset and ticket management

• iTop fits best

  Free, self-hosted ITSM with CMDB depth

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Side by side

Feature	GLPI 8.9/10 Visit ↗	iTop 6.8/10 Visit ↗
At a glance
Editor score	8.9	6.8
Ranking	#5 in IT Help Desk Software	#23 in IT Help Desk Software
Best for	Open-source asset and ticket management	Free, self-hosted ITSM with CMDB depth
Pricing model	Free plan + paid	Free
Starting price	€19/user/mo	Free plan
Free plan	✓	✓
Free trial	45 days	—
Features GLPI 6/7 · iTop 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	Not checked yet	Not checked yet
Our review
Pros	Ticketing includes SLAs, OLAs, escalations, and approval stages. Asset, configuration, software, and license management are built in. Web, API, and self-hosted deployment support flexible infrastructure choices.	Free Community edition with ticketing, SLAs, portal, and knowledge base Configurable CMDB supports assets, impact analysis, licenses, and warranties SSO, REST API, webhooks, reports, and integrations support larger workflows
Cons	There is no free plan; cloud pricing starts at €19 per user monthly. Private Cloud requires minimum billing for 25 users. Mobile apps and AI are not part of the listed core capabilities.	Community is recommended for up to 10 agents Platform access centers on web, self-hosted, and API options Paid tiers divide service management by agent scale and operating model
Our verdict	GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge… Read the review →	iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. Its scope covers service… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.

  Where it doesn't

  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.

• iTop — where it wins

  • Free Community edition with ticketing, SLAs, portal, and knowledge base
  • Configurable CMDB supports assets, impact analysis, licenses, and warranties
  • SSO, REST API, webhooks, reports, and integrations support larger workflows

  Where it doesn't

  • Community is recommended for up to 10 agents
  • Platform access centers on web, self-hosted, and API options
  • Paid tiers divide service management by agent scale and operating model

• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams pairing ticketing with asset control.

  Visit GLPIFull verdict →
• iTop6.8/10 · Free plan

  A free, self-hosted ITSM platform with broad service management and CMDB capabilities.

  Visit iTopFull verdict →