GLPI vs InvGate Service Management

GLPI8.9Visit InvGate Service Management8.8Visit

Higher score GLPI #4 in Self Service Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 3 features Visit GLPI

vs

InvGate Service Management #5 in Self Service Software 8.8/10 30-day trial Free trial✓ 1 of 3 features Visit InvGate

• GLPI fits best

  Teams managing service requests and IT assets

• InvGate Service Management fits best

  Organizations needing configurable IT request workflows

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Side by side

Feature	GLPI 8.9/10 Visit ↗	InvGate Service Management 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#4 in Self Service Software	#5 in Self Service Software
Best for	Teams managing service requests and IT assets	Organizations needing configurable IT request workflows
Pricing model	Free plan + paid	Paid
Starting price	€19/user/mo	$500/user/yr
Free plan	✓ (best)	—
Free trial	45 days	30 days
Free trial length	45 days	30 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Tickets	Live chat, Email, Community · 24/7
Integrations	8 integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GLPI 1/3 · InvGate Service Management 1/3
Customer portal	Not checked yet	Not checked yet
Knowledge base	✓	✓
Employee portal	Not checked yet	Not checked yet
Specs
Workflow automation	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Custom catalog forms, email intake and rules-based ticket routing Combines service requests with hardware and software inventory Open-source self-hosted option plus hosted cloud plans	Self-service portal connects requests with knowledge and configurable approvals. No-code workflows support tasks, forms and routing. Mobile apps support requests, approvals and push notifications.
Cons	Paid cloud plans are priced per user each month Private Cloud costs more than Public Cloud Support is ticket-based, without 24/7 support	Starter is $1,499 per year for five agents. Pro is priced per agent per year, which may be harder to budget. On-premise hosting is limited to Enterprise.
Our verdict	GLPI is an open-source IT service management platform for organizations handling incidents and service requests alongside IT asset records. Its self-service portal gives users custom catalog forms and a knowledge base with a public FAQ;… Read the review →	InvGate Service Management brings incident and service-request handling into an IT service management platform for teams managing internal services. Its self-service portal, knowledge management, approvals and service-level tracking suit… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Custom catalog forms, email intake and rules-based ticket routing
  • Combines service requests with hardware and software inventory
  • Open-source self-hosted option plus hosted cloud plans

  Where it doesn't

  • Paid cloud plans are priced per user each month
  • Private Cloud costs more than Public Cloud
  • Support is ticket-based, without 24/7 support

• InvGate Service Management — where it wins

  • Self-service portal connects requests with knowledge and configurable approvals.
  • No-code workflows support tasks, forms and routing.
  • Mobile apps support requests, approvals and push notifications.

  Where it doesn't

  • Starter is $1,499 per year for five agents.
  • Pro is priced per agent per year, which may be harder to budget.
  • On-premise hosting is limited to Enterprise.

• GLPI8.9/10 · Free plan · 45-day trial

  GLPI pairs a self-service request portal with ticketing, automation and IT inventory.

  Visit GLPIFull verdict →
• InvGate Service Management8.8/10 · 30-day trial

  A configurable IT request portal with approvals, knowledge tools and mobile access.

  Visit InvGateFull verdict →