Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Self Service Software

GLPI vs TeamDynamix ITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score GLPI #4 in Self Service Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 3 features Visit GLPI
TeamDynamix ITSM #7 in Self Service Software 8.6/10 Pricing on request ✓ 1 of 3 features Visit TeamDynamix

GLPI leads on 1 check, TeamDynamix ITSM on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planonly GLPI
  • Free trialonly GLPI

GLPI scores higher on our rubric for self service software: 8.9 against 8.6 out of 10; our editors rank them #4 and #7.

GLPI offers free plan; TeamDynamix ITSM doesn't.

GLPI is the better fit for teams managing service requests and IT assets. TeamDynamix ITSM is the better fit for mid-size and large IT teams automating service requests.

  • GLPI fits best

    Teams managing service requests and IT assets

  • TeamDynamix ITSM fits best

    Mid-size and large IT teams automating service requests

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GLPI 8.9/10 Visit ↗ TeamDynamix ITSM 8.6/10 Visit ↗
At a glance
Editor score 8.9 8.6
Ranking #4 in Self Service Software #7 in Self Service Software
Best for Teams managing service requests and IT assets Mid-size and large IT teams automating service requests
Pricing model Free plan + paid Paid
Starting price €19/user/mo Pricing on request
Free plan ✓ (best) —
Free trial 45 days —
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Tickets Email, Phone, Tickets
Integrations 8 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features GLPI 1/3 · TeamDynamix ITSM 1/3
Customer portal Not checked yet Not checked yet
Knowledge base ✓ ✓
Employee portal Not checked yet Not checked yet
Specs
Workflow automation Not checked yet Not checked yet
Supported languages Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Custom catalog forms, email intake and rules-based ticket routing
  • Combines service requests with hardware and software inventory
  • Open-source self-hosted option plus hosted cloud plans
  • Combines a self-service portal and searchable knowledge base with ITSM workflows
  • No-code forms and workflow automation support configurable service processes
  • AI ticket triage, SLA reporting, and mobile technician access are included
Cons
  • Paid cloud plans are priced per user each month
  • Private Cloud costs more than Public Cloud
  • Support is ticket-based, without 24/7 support
  • Pricing requires a sales inquiry
  • There is no free plan
  • The mobile app requires registration to a TeamDynamix instance
Our verdict

GLPI is an open-source IT service management platform for organizations handling incidents and service requests alongside IT asset records. Its self-service portal gives users custom catalog forms and a knowledge base with a public FAQ;…

Read the review →

TeamDynamix ITSM is a cloud-based service management platform for mid-size and enterprise IT teams that want to automate service requests while managing broader IT operations. Its self-service portal and searchable knowledge base give…

Read the review →
  1. GLPISelf Service Software 8.9Free plan · 45-day trial
  2. TeamDynamix ITSMSelf Service Software 8.6Pricing on request

Strengths and trade-offs

  • GLPI — where it wins

    • Custom catalog forms, email intake and rules-based ticket routing
    • Combines service requests with hardware and software inventory
    • Open-source self-hosted option plus hosted cloud plans

    Where it doesn't

    • Paid cloud plans are priced per user each month
    • Private Cloud costs more than Public Cloud
    • Support is ticket-based, without 24/7 support

  • TeamDynamix ITSM — where it wins

    • Combines a self-service portal and searchable knowledge base with ITSM workflows
    • No-code forms and workflow automation support configurable service processes
    • AI ticket triage, SLA reporting, and mobile technician access are included

    Where it doesn't

    • Pricing requires a sales inquiry
    • There is no free plan
    • The mobile app requires registration to a TeamDynamix instance
  • GLPI8.9/10 · Free plan · 45-day trial

    GLPI pairs a self-service request portal with ticketing, automation and IT inventory.

    Visit GLPIFull verdict →
  • TeamDynamix ITSM8.6/10 · Pricing on request

    A broad ITSM platform combining self-service, automation, asset management, and AI-assisted triage.

    Visit TeamDynamixFull verdict →

More comparisons

All self service software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update